8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools.
Posted January 23, 2026
Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partner
Posted January 23, 2026
DDC Evora platform includes agentic AI for voice interactions and sentiment analysis. (Featured on DestinationCRM.com.)
Posted January 22, 2026
Kasada's AI Agent Trust gives companies verified, policy-based control over AI agents and automated traffic. (Featured on DestinationCRM.com.)
Posted January 22, 2026
Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences. (Featured on DestinationCRM.com.)
Posted January 22, 2026
OpenAI models will support direct speech-to-speech and native voice technology to break through language barriers and offer more natural interactions. (Featured on SpeechTechMag.com.)
Posted January 21, 2026
Strategic partnership between Medallia and Ada unites customer intelligence with agentic AI.
Posted January 21, 2026
The strategic alliance strengthens Atento's capabilities in conversation-centric artificial intelligence. (Featured on DestinationCRM.com)
Posted January 20, 2026
Automation Anywhere and OpenAI are advancing AI-native agentic solutions. (Featured on DestinationCRM.com.)
Posted January 20, 2026
NiCE Cognigy Simulator is an AI performance lab for testing AI agents. (Featured on DestinationCRM.com.)
Posted January 20, 2026
Calabrio Omni Agent Intelligence for Calabrio ONE unifies quality and performance across human and AI agents. (Featured on DestinationCRM.com.)
Posted January 15, 2026
Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together. (Featured on DestinationCRM.com.)
Posted January 13, 2026
Five9 launches joint enterprise customer experience AI solution with Google Cloud. (Featured on DestinationCRM.com.)
Posted January 13, 2026
CallTrackingMetrics' name change reflects a shift from a call analytics provider to a platform built to interpret and optimize every customer conversation across all channels. (Featured on DestinationCRM.com.)
Posted January 12, 2026
The customer journey mapping software market will grow from $1.2 billion in 2024 to $3.5 billion by 2033, registering a CAGR of 15.4 percent, according to Market Research Intellect.
Posted January 06, 2026
Mutare's Voice Traffic Score (VTS) provides real-time call reputation intelligence with Webex by Cisco.
Posted January 06, 2026
Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view. (Featured on DestinationCRM.com.)
Posted December 17, 2025
Krisp's new software development kit empowers developers to build native real-time accent clarity into their platforms. (Featured on SpeechTechMag.com.)
Posted December 17, 2025
Voice 2.0 is Lorikeet's conversational intelligence platform for high-complexity support. (Featured on SpeechTechMag.com.)
Posted December 16, 2025
Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement. (Featured on SpeechTechMag.com.)
Posted December 16, 2025
Users of cloud contact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.
Posted December 12, 2025
Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience.
Posted December 09, 2025
Vonage launches its business communications and contact center solutions in AWS Marketplace.
Posted December 05, 2025
Collaboration brings Afiniti's outcome-driven AI technology directly to NiCE CXone Mpower. (Featured on .)
Posted December 05, 2025
AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025
Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 03, 2025
Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Luware Nimbus Companion is an AI-driven agent orchestration layer for human and AI customer service. (Featured on DestinationCRM.com.)
Posted November 20, 2025
AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025
New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025
ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025
New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact centers.
Posted November 19, 2025
New AI capabilities enhance Five9's routing, quality management, and analytics.
Posted November 19, 2025
The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025
RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025
8x8 WFM is now a standard capability in every 8x8 Contact Center package. (Featured on DestinationCRM.com.)
Posted November 05, 2025
RingCentral has expanded its AI Receptionist and unveiled an AI Virtual Assistant (AVA), AI Conversation Expert (ACE), and Workforce Engagement Management suite. (Featured on DestinationCRM.com.)
Posted November 04, 2025
WestCX's new Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations. (Featured on DestinationCRM.com.)
Posted November 04, 2025
Combined companies will create a complete agentic platform using conversational AI for IT, HR, and customer service. (Featured on DestinationCRM.com.)
Posted November 04, 2025
Ooma seeks to extend its position among SMBs by acquiring communications platform provider FluentStream. (Featured on DestinationCRM.com.)
Posted November 04, 2025
Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025
Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce.
Posted October 29, 2025
With Crescendo Multimodal AI, customers can simultaneously interact through voice, text, and with visuals in the same conversation
Posted October 28, 2025
HGS Interaction Intelligence enables companies to analyze nearly 100 percent of interactions across channels. (Featured on DestinationCRM.com.)
Posted October 28, 2025
Afiniti delivers personalized customer interactions with Five9's Cloud Contact Center Platform
Posted October 23, 2025