8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management. (Featured on DestinationCRM.com.)
Posted June 03, 2026
Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)
Posted June 03, 2026
Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more.
Posted June 03, 2026
Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact.
Posted June 03, 2026
Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence.
Posted June 03, 2026
Eltropy is expanded its partnership ecosystem to expand voice authentication across consumer interactions for credit unions and community banks. (Featured on SpeechTechMag.com.)
Posted June 03, 2026
Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value.
Posted May 28, 2026
Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions.
Posted May 27, 2026
Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center.
Posted May 26, 2026
Capacity's AI Analytics Assistant lets users ask natural language questions about their Capacity data and generate executive-ready insights, charts, and reports.
Posted May 26, 2026
Assembled's new MCP server lets workforce management and support leaders diagnose, plan, and act on workforce data from Claude, ChatGPT, or any MCP-compatible AI assistant. (Featured on DestinationCRM.com.)
Posted May 22, 2026
GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security.
Posted May 20, 2026
Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings.
Posted May 20, 2026
Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem.
Posted May 20, 2026
Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.
Posted May 15, 2026
Partnership leverages NiCEs CXone and AI technologies for agentic virtual agents.
Posted May 14, 2026
Ribbon's cloud-native technology comes to Salesforce's Agentforce Contact Center in the Public Cloud.
Posted May 14, 2026
Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management.
Posted May 08, 2026
Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively.
Posted May 07, 2026
GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities.
Posted May 07, 2026
Aircall acquires Vogent to advance its AI Voice Agent built natively into business phones. (Featured on SpeechTechMag.com.)
Posted May 07, 2026
Twilio's new platform capabilities orchestrate context-rich conversations with persistent memory across multiple channels for humans and AI agents
Posted May 06, 2026
WhatsApp on Genesys Cloud will help organizations bring together messaging, voice, and AI in a single experience orchestration platform .
Posted May 05, 2026
SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels.
Posted May 05, 2026
8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams.
Posted May 05, 2026
With HubSpot integration, CallRail Voice Assist uses CRM data to recognize callers instantly for personalized conversations. (Featured on DestinationCRM.com.)
Posted April 30, 2026
WestCX Orchestrate connects conversations, campaigns, AI, and governed intelligence in one orchestration layer. (Featured on DestinationCRM.com.)
Posted April 29, 2026
Engageware Voice Agents can handle customer interactions from end to end.
Posted April 29, 2026
3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations. (Featured on DestinationCRM.com.)
Posted April 28, 2026
Twilio's new Flex SDK and Salesforce Voice integration accelerate contact center deployment with human-in-the-loop capabilities.
Posted April 16, 2026
Krisp Accent Conversion now lets offshore agents sound local to British customers. (Featured on SpeechTechMag.com.)
Posted April 16, 2026
8x8 AI Studio brings agentic AI natively to the 8x8 Platform for CX. (Featured on DestinationCRM.com.)
Posted April 15, 2026
Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026
Integration brings EPIC patient records and NiCE CXone communications together in one interface. Featured on DestinationCRM.com.)
Posted April 13, 2026
Segra SkyVoice is a unified communications and contact center platform built on a fiber network.
Posted April 07, 2026
Kustomer AI - Signals surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage.
Posted April 02, 2026
GetVocal's Control Center includes a governance layer that enables human-in-the-loop operations, allowing AI to handle customer interactions while humans stay in control of critical decisions.
Posted April 01, 2026
Modulate's Velma Deepfake Detect enables full-call deepfake detection at production scale.
Posted April 01, 2026
Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX
Posted April 01, 2026
Cyara's new voice agent testing and AI governance modules deliver continuous validation for autonomous CX. (Featured on DestinationCRM.com.)
Posted March 31, 2026
Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026
Partnership combines cloud contact center innovation with advanced workforce engagement capabilities.
Posted March 27, 2026
Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026
CallMiner's innovations include advanced AI classifiers and customizable contact summaries with deeper insights and faster discovery. (Featured on DestinationCRM.com.)
Posted March 23, 2026
Live Intelligence Studio helps organizations build and manage AI agents, while other additions include branded calling, deepfake detection, AI-augmented customer care, and agentic telephony.
Posted March 19, 2026
With Amazon Cionnect's new AI Assistant, contact center managers can query systems for improved oversight.
Posted March 18, 2026
Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations.
Posted March 18, 2026
Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations. (Featured on DestinationCRM.com.)
Posted March 17, 2026
Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers. (Featured on DestinationCRM.com.)
Posted March 17, 2026
LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026