The home service business management software provider increases customer communications with field service techniocians.
Posted January 04, 2017
Conduent launches as a separate company for customer service and contact center outsourcing.
Posted January 04, 2017
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform
Posted January 03, 2017
MarketsandMarkets predicts 21.1% compound annual growth for customer experience management solutions through the next five years.
Posted December 20, 2016
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016
Olark and Front users can now attach customer conversations to customer records.
Posted December 19, 2016
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting.
Posted December 15, 2016
Nina ID 2.0 brings multifactor biometrics security to Nuance's virtual assistant for customer service.
Posted December 14, 2016
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016
The data leakage prevention solution protects information managed in the contact center.
Posted December 12, 2016
Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016
Proliferation of the technology by large companies to resolve customer issues is one of the driving factors for strong growth.
Posted December 08, 2016
Partnership blends Five9's cloud contact center platform with Zendesk Support.
Posted December 08, 2016
VocalZoom's VoiceMatch-in-Sensor technology converts speakers' facial skin vibrations into unique, noise-free voiceprints. (Featured on SpeechTechMag.com.)
Posted December 07, 2016
StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016
ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016
Conversocial CROWDS enables businesses to integrate brand ambassadors into wider customer service efforts through peer-to-peer resolution,
Posted December 07, 2016
Peak UpTime is offering TelStrat's Engage WFO SaaS call recording and workforce optimization solutions through its Peak Elevate Cloud Managed Services.
Posted December 07, 2016
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
Posted December 06, 2016
Desk.com users can now provide multilingual customer support.
Posted November 30, 2016
UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016
Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016
The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016
VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016
The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR.
Posted November 18, 2016
The Kustomer platform unifies customer data in one support platform.
Posted November 17, 2016
The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
Posted November 16, 2016
Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016
Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
Posted November 16, 2016
The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
Posted November 16, 2016
BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications.
Posted November 15, 2016
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes.
Posted November 15, 2016
CrowdCare's multichannel enterprise bot solution is now available in Spanish, English, and French, with more languages on the way.
Posted November 15, 2016
Research and Markets sees contact center automation driving the market toward 10.6 percent annual growth.
Posted November 09, 2016
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface.
Posted November 07, 2016
Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016
New customer experience management solutions help insurers meet members' increasing expectations.
Posted November 03, 2016
Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition.
Posted November 03, 2016
eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016
Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016
Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016
Watson Virtual Agent allows businesses to build and deploy conversational agents.
Posted October 27, 2016
Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely according to HIPAA regulations
Posted October 27, 2016
Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016
NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers.
Posted October 25, 2016
TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone.
Posted October 25, 2016
Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016
NICE's dedicated compliance recording platform for financial services is certified to support Microsoft's unified communications software.
Posted October 20, 2016