Integrated with Job Access with Speech assistive technology, Ameyo solution provides predictive and blending capability, OPEX licenses, and scalability.
Posted June 25, 2015
Enables companies to build multichannel customer service into mobile apps to deliver instant, contextual support.
Posted June 25, 2015
Jacada Agent Scripting solution provides greater auditing and reporting functionality and offers flexible deployments.
Posted June 25, 2015
Enhancements include automatic scam block, identifies threat levels.
Posted June 22, 2015
Combined contact center solution helps enterprises forecast and optimize calling campaigns and agent staffing.
Posted June 22, 2015
Analysts forecast further WFO sales gains thanks to accelerated back office and branch adoption.
Posted June 22, 2015
Users can now receive live support 24/7 within one hour.
Posted June 18, 2015
Partnership complements 3CLogic's contact center solution with social media software to support multichannel customer service.
Posted June 18, 2015
Patented software recognizes variants in natural human language.
Posted June 18, 2015
Allows agents to view images and videos directly from the Sparkcentral UI.
Posted June 18, 2015
Enables contact centers to adopt natural interface as single front-end multichannel customer contact solution.
Posted June 18, 2015
Solution leverages companies' current investment in Lync and transition to Skype for Business.
Posted June 17, 2015
MiContact Center Solidus offers improved multichannel customer experience from single agent desktop, announces partnership with Teleopti.
Posted June 17, 2015
Addition complements current routing capabilities of synchronous communication channels.
Posted June 17, 2015
Platform provides engagement journey visualization from customer interaction analytics.
Posted June 17, 2015
Solution captures and identifies complaints across enterprise, increases satisfaction and mitigates regulatory risks.
Posted June 17, 2015
Analytics applications can be customized for specific industry segments and workflows.
Posted June 17, 2015
Mobile recording app records inbound and outbound calls made on mobile devices, offers associated metadata.
Posted June 17, 2015
Companies join forces to serve customers from multiple industries with a unified platform.
Posted June 17, 2015
Unified platform's new capabilities increase productivity and deepen engagement to satisfy today's demanding customer.
Posted June 10, 2015
Updated solution enables service providers to deliver personalized services across channels.
Posted June 10, 2015
Real-time translation technology expedites multilingual customer support ticketing.
Posted June 10, 2015
Contact center technology provides real-time customer information for personalized experiences.
Posted June 10, 2015
Makes product line available to EarthBend's communications solutions resellers.
Posted June 10, 2015
Mattersight survey finds that constant consumer negativity presents a challenge to customer service executives.
Posted June 10, 2015
Accenture Customer Insights solution helps insurance carriers deliver new products to customers across channels.
Posted June 10, 2015
Adding call-back functionality to the contact center lowers abandonment rates, reduces cost-per-call.
Posted June 10, 2015
Acquisition adds quality management capabilities and analytics software.
Posted June 04, 2015
Help desk tool to keep support teams, users and customers efficient and productive.
Posted June 03, 2015
Patent covers layered networked contact center technology.
Posted June 03, 2015
NICE's customer engagement solutions improves overall efficiency and customer experience.
Posted June 03, 2015
Integration provides an omnichannel experience in the contact center.
Posted June 03, 2015
Solution enables agents to focus on callers instead of multiple software and legacy applications.
Posted June 01, 2015
Solutions drives personalized interactions that improve customer engagement and patient health outcomes.
Posted May 28, 2015
Company invented system for self-service, call routing, and transition from self-service to agent-assisted service.
Posted May 28, 2015
Solution gathers feedback and operationalizes voice of the customer.
Posted May 28, 2015
Acquisition increases European footprint and expands cloud contact center portfolio.
Posted May 27, 2015
Acquisition will provide complete, end-to-end technology solution for marketers, and customer care organizations.
Posted May 22, 2015
Bulk of CRM spending seen in communications, media and IT services industries.
Posted May 22, 2015
Allows developers to integrate Nexus support functionality into consumer and business apps.
Posted May 21, 2015
Company buys UC collaboration and contact center solutions firm
Posted May 21, 2015
Company integrates customer engagement solution with Aspect Zipwire.
Posted May 21, 2015
Aer Lingus and other clients use solution to expand social customer engagement.
Posted May 20, 2015
Solutions serve multimarket and global brands with multilingual customers.
Posted May 20, 2015