Capacity deepens its voice and contact center capabilities with CereProc and SmartAction acquisitions. (Featured on SpeechTechMag.com.)
Posted July 11, 2024
Rapport's Self-Service Virtual Interactive Avatar platform enables users to create, animate, and deploy their own virtual interactive personalities. (Featured on SpeechTechMag.com.)
Posted July 03, 2024
Voice+ integration, Lobby Management, and Skill-based routing 2.0 are among the upgrades to Eltropy's platform.
Posted June 26, 2024
InMoment's newest Conversation Intelligence features help companies unlock insights from contact center conversations using AI, NLP, and LLM and integrate contact center data from chats, emails and calls with other feedback channels.
Posted June 25, 2024
Humach's mAI Pilot is a real-time conversational intelligence platform for contact centers.
Posted June 25, 2024
ICMI's AI Optimization Assessment Tool helps contact center leaders determine their readiness for AI adoption.
Posted June 21, 2024
EquiVista by Lighthouse Works delivers a more accessible interface for Genesys Cloud.
Posted June 19, 2024
IR's solution helps monitor contact center performance and productivity.
Posted June 18, 2024
NEC Univerge Blue for Engage is an archiving solution for contact center interactions across channels.
Posted June 13, 2024
Intermedia Archiving for Contact Center joins Intermedia Archiving for Unite to create a seamless archiving solution for both unified communications and contact center.
Posted June 12, 2024
Vonage and Telstra partnership to help accelerate digital transformation with network APIs.
Posted June 12, 2024
Cognigy levels up as a NICE Prime Partner to deliver AI-powered customer service automation solutions.
Posted June 11, 2024
Full integration of Salesforce Einstein AI with the Five9 platform delivers capabilities for hyper-personalized customer experiences.
Posted June 06, 2024
Cisco's new Webex Contact Center features expand the platform's extensibility, scoring, and AI Assistant capabilities.
Posted June 05, 2024
RingCentral's newest RingCX extensions let users make and receive calls in web browsers and Microsoft Teams applications.
Posted June 05, 2024
New genAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders with configurability and implementation.
Posted June 05, 2024
Sanas Noise Cancellation leverages patent-pending AI technology to improve conversation clarity. (Featured on SpeechTechMag.com.)
Posted June 05, 2024
Meaning brings generative AI voice harmonization to Five9 Agent Desktop.
Posted June 04, 2024
Talkdesk Navigator and mood insights give companies access to generative artificial intelligence capabilities to hyper-personalize customer experiences.
Posted June 04, 2024
Amazon steps up support and integrations for its Connect contact center suite.
Posted June 03, 2024
Partnership between TaksUs and Mavenoid enables self-service troubleshooting and live agent transfers for product support issues.
Posted June 03, 2024
CallMiner's App Marketplace helps organizations expand the value of conversation intelligence investments.
Posted June 03, 2024
The latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front- and back-office CX operations. (Featured on DestinationCRM.com.)
Posted May 31, 2024
The relationship combines AI solutions and industry-specific clouds from Talkdesk with Cognizant's global customer experience consulting and transformation services.
Posted May 30, 2024
New capabilities make Ada's AI Agent smarter, more trustworthy, and capable of reasoning.
Posted May 24, 2024
Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers.
Posted May 23, 2024
TELUS elevates its contact center-as-a-service offering with eGain's knowledge management and AI.
Posted May 22, 2024
Zappix integrates Vee24's co-browsing, screen sharing, and video chat into its Digital Agent Assist solution.
Posted May 22, 2024
Startek Generative AI equips agents to address customer needs.
Posted May 21, 2024
Atento AI Studio is a comprehensive AI platform to elevate customer experience and efficiency.
Posted May 21, 2024
Sabio's Wellbeing Companion aims to boost contact center agent well-being and performance through artificial intelligence, analytics, and human insight.
Posted May 21, 2024
Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity, and provides new insights for managers. (Featured on DestinationCRM.com.)
Posted May 20, 2024
LivePerson Conversation Orchestration and Voice-to-Digital transformation solutions will debut soon. (Featured on DestinationCRM.com.)
Posted May 16, 2024
Eltropy Voice+ combines traditional Voice capabilities with text, video, chat, AI, and more.
Posted May 15, 2024
Enhancements to the Avaya Experience Platform leverage artificial intelligence, analytics, and integration partnerships to streamline operations.
Posted May 15, 2024
Calabrio's Workforce Management contact center software integrates with Avaya Experience Platform Public Cloud.
Posted May 15, 2024
Coveo's partnership with Genesys will empower contact center agents with AI search, recommendations, and generative answering.
Posted May 14, 2024
Vonage has expanded its Vonage Premier for Service Cloud Voice solution through an integration with Salesforce Einstein Conversation Insights.
Posted May 14, 2024
Expansion of Avaya partnership to include Alvaria CX Premier enterprise-scale omnichannel compliant outbound engagement
Posted May 14, 2024
Avaya and LivePerson have integrated their product, go-to-market, and services to provide a unified, omnichannel suite for customers with on-premises, hybrid, or cloud contact centers.
Posted May 13, 2024
New hybrid solution empowers customers to combine Avaya investments with collaboration capabilities from RingCentral.
Posted May 13, 2024
Edify brings workflow, customer journey orchestration, and other AI-powered technologies into the Avaya Experience Platform.
Posted May 09, 2024
Intradiem's Machine Learning Burnout and Attrition Indicator can predict agent burnout while supporting well-being in contact centers.
Posted May 07, 2024
Insights is a new AI-powered contact center business intelligence tool from Calabrio.
Posted May 07, 2024
Salesforce's Unified Knowledge collects information from third-party systems and integrates it into Salesforce.
Posted May 06, 2024
Zingtree's CX Answers and CX Actions automate and optimize customer interactions.
Posted April 30, 2024
Avaamo's Agent Copilot gives contact center employees guidance before, during, and after calls.
Posted April 30, 2024
Tech Mahindra and Atento partner to deliver genAI-powered business transformation services.
Posted April 30, 2024
Enhancements include new capabilities for embedding AI, video, and social messaging into workflows.
Posted April 30, 2024
MarketsandMarkets expect the conversational AI market to grow by 25 percent per year for the next six years. (Featured on SpeechTechMag.com.)
Posted April 30, 2024