Using SensAI, companies can automate the support process. (Featured on SpeechTechMag.com.)
Posted March 29, 2018
Bright Pattern secures PCI 3.2 certification from Compliance Point to support enterprise contact centers.
Posted March 28, 2018
Conversocial now supports WeChat as a customer interaction channel.
Posted March 28, 2018
Newly patented multichannel scheduling capability can assign the proper number of appropriately skilled agents in mixed text and voice environments.
Posted March 28, 2018
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights.
Posted March 27, 2018
NICE inContact CXone will now be available to European companies, with GDPR compliance built in.
Posted March 23, 2018
The contact center outsourcer is engaging in cloud transformation using Avaya contact center solutions.
Posted March 21, 2018
The acquisition accelerates the integration of machine learning into the Sparq 3 customer intelligence platform. (Featured on DestinationCRM.com.)
Posted March 21, 2018
Helpshift SensAI allows companies to automate interactions and deliver personalized messages at scale.
Posted March 20, 2018
Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk. (Featured on DestinationCRM.com.)
Posted March 20, 2018
ConvergysCX is a cloud-based voice of the customer solution. (Featured on DestinationCRM.com.)
Posted March 20, 2018
InGenius Connector Enterprise 6.0 is now rated Avaya-compliant for the Avaya IP Office phone platform.
Posted March 15, 2018
Progress NativeChat offers native support for 72 languages and can integrate with web, mobile, and social channels.
Posted March 15, 2018
Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels.
Posted March 15, 2018
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release.
Posted March 14, 2018
VoiceTrends 2.0 includes more detailed customer journey visualization, enhanced data metrics, and improved APIs
Posted March 14, 2018
Smartcalls allows companies to design flexible outbound calling campaigns with no programming.
Posted March 14, 2018
CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity.
Posted March 14, 2018
The company has added a number of new features to its chatbot building software.
Posted March 14, 2018
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels. (Featured on DestinationCRM.com.)
Posted March 13, 2018
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning.
Posted March 13, 2018
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal.
Posted March 13, 2018
The gamification platform will become part of Noble's contact center offerings.
Posted March 12, 2018
X Series combines communication, collaboration, and contact center solutions into one platform.
Posted March 12, 2018
The offering is a cloud-native platform for larger contact centers.
Posted March 12, 2018
CallVU's visual IVR and advanced agent-caller collaboration solutions are now available in the NICE CXexchange.
Posted March 09, 2018
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration.
Posted March 08, 2018
New agent experience extends CxEngage's omnichannel functionality to leading CRM systems.
Posted March 07, 2018
Additional capabilities help companies make sense of omnichannel customer feedback.
Posted March 07, 2018
Jive has integrated its phone and unified communications with Zoho CRM.
Posted March 07, 2018
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence.
Posted March 07, 2018
Bright Pattern's Spring 2018 release features active-active disaster containment, a streamlined agent desktop, and artificial intelligence.
Posted March 06, 2018
Fixed-price offer empowers companies to deploy AI virtual agents in just 60 days.
Posted March 01, 2018
CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels.
Posted March 01, 2018
ZaiLab's cloud-based platform offers a pay-as-you-go pricing model.
Posted February 28, 2018
Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions. (Featured on DestinationCRM.com.)
Posted February 28, 2018
Arrow Connect IoT platform is now integrated with Zang Workflow.
Posted February 27, 2018
Forty 7 Ronin and GM Voices are providing IVR optimization services for their joint customers.
Posted February 27, 2018
New tool demonstrates the return on investment organizations can achieve with adaptive speech automation.
Posted February 27, 2018
Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions.
Posted February 27, 2018
Cyara's CX assurance platform now includes reporting on digital customer experience channels and new voice quality visualizations.
Posted February 22, 2018
New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018
Wysdom.AI will deliver a full-stack, artificial intelligence-based virtual assistant through Microsoft's AppSource.
Posted February 21, 2018
Digital customer experience will enhance India's role in customer experience services delivery, Nelson Hall research suggests.
Posted February 21, 2018
Optus Business customers will gain access NICE's cloud-based customer experience platform.
Posted February 21, 2018
[24]7.ai's Winter 2018 release offers integrations with leading CRM software and improved reporting.
Posted February 20, 2018
Afiniti Routing integration uses artificial intelligence to match contact center callers with agents through Afiniti's Enterprise Behavioral Pairing.
Posted February 14, 2018
New site underscores Arvato's continued growth to support business operations in North America.
Posted February 13, 2018
For the third straight year, Associated Bank's contact center is recognized for providing an outstanding live phone channel customer service experience.
Posted February 13, 2018
Improvements increase the speed and accuracy of customer feedback analysis at scale.
Posted February 13, 2018