Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions. (Featured on DestinationCRM.com.)
Posted January 04, 2021
By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021
New funding fuels Khoros' acquisition of Topbox, a customer experience analytics provider. (Featured on DestinationCRM.com.)
Posted January 04, 2021
Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users. (Featured on DestinationCRM.com.)
Posted December 17, 2020
Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows. (Featured on DestinationCRM.com.)
Posted December 15, 2020
Luma 2.5 has been integrated with the POB platform that Serviceaide gained in its Wendia acquisition.
Posted December 15, 2020
Interactive Speech Attendant is seen as a replacement for Nuance's discontinued automated attendant solutions.
Posted December 11, 2020
NLX Voice Compass lets customers complete service requests without waiting for human assistance. (Featured on SpeechTechMag.com.)
Posted December 11, 2020
Uniphore's partnership with Tech Mahindra brings optimized contact center operations for the work-from-home era.
Posted December 09, 2020
Powered by Signal-Based Machine Learning, Cogito measures and guides behavior across thousands of call center agents. (Featured on DestinationCRM.com.)
Posted December 09, 2020
Enhancements to CxEngage and integrations improve automation, intelligence, agent productivity, workforce optimization, and reporting.
Posted December 09, 2020
The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020
SupportLogic captures real-time voice of the customer data and sentiment without surveys.
Posted December 08, 2020
Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020
Ada's Social Channels features let users build once and deploy across WhatsApp and Facebook, with other channels to follow.
Posted December 04, 2020
The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020
RingCentral's partnership with Vodafone will deliver cloud-based communications and contact center solutions.
Posted December 02, 2020
Red Box's Conversa voice capture platform now works with Microsoft's CRM products.
Posted November 20, 2020
Pindrop Passport and Protect products now compatible with Avaya OneCloud contact center solutions.
Posted November 19, 2020
Speechmatics' technology is now available for Genesys Engage and Genesys PureConnect.
Posted November 19, 2020
Included with Intermedia Contact Center Pro and Elite packages, Easy-IVR will help companies build and deploy IVRs in as little as 5 minutes. (Featured on SpeechTechMag.com.)
Posted November 18, 2020
The combination of Serviceaide and Wendia will enable intelligent service and support powered by AI, knowledge, and automation.
Posted November 18, 2020
The partnership combines contact center analytics with domain expertise. (Featured on DestinationCRM.com.)
Posted November 18, 2020
The combination of Medallia Experience Cloud and Oracle CX Service delivers deep insights for superior customer service. (Featured on DestinationCRM.com.)
Posted November 17, 2020
PCI Pal has collaborated with Oracle to offer enhanced payment security to its contact center customers. (Featured on DestinationCRM.com.)
Posted November 17, 2020
Partnership combines NICE's attended automation and AI with Symphony's methodologies for rapid integration. (Featured on DestinationCRM.com.)
Posted November 17, 2020
TechSee's Visual Remote Assistant is being integrated into Salesforce Service Cloud and Salesforce Field Service.
Posted November 13, 2020
Solution becomes available in more parts of Europe.
Posted November 13, 2020
Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020
Research firm Marqual IT Solutions anticipates growing interest in contact center artificial intelligence solutions among smaller firms.
Posted November 10, 2020
Zendesk will provide enhanced customer conversations on WhatsApp, Facebook Messenger, and Instagram directly within Zendesk. (Featured on DestinationCRM.com.)
Posted November 10, 2020
eGain Smart IVR brings digital connectivity, artificial intelligence, and omnichannel analytics to traditional interactive voice response technology. (Featured on DestinationCRM.com.)
Posted November 10, 2020
VoiSentry extends functionality with improvements to presentation attack detection, verification/identification algorithms, and more. (Featured on SpeechTechMag.com.)
Posted November 03, 2020
Aircall's partnership lets BrainSell offer cloud-based phone technology to its clients.
Posted November 03, 2020
The two rival cloud communications platform providers are becoming one company under the Bandwidth name.
Posted November 03, 2020
RingCentral Office is now available to startups building on AWS.
Posted November 02, 2020
Unbabel Portal gives visibility into customer service translation technology usage and efficacy. (Featured on DestinationCRM.com.)
Posted October 30, 2020
Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution. (Featured on DestinationCRM.com.)
Posted October 28, 2020
CXone Performance Analytics for Salesforce Einstein uses artificial intelligence to uncover contact center performance insights.
Posted October 28, 2020
Avtex's acquisition o f Aria strengthens its expertise and access to Genesys contact center solutions.
Posted October 28, 2020
Clarabridge's Fall 2020 release includes a new Automated Narratives feature to produce call summaries. (Featured on DestinationCRM.com.)
Posted October 27, 2020
Zappix and Fonative team up to deliver additional self-service technology to contact centers. (Featured on DestinationCRM.com.)
Posted October 27, 2020
Partnership empowers organizations to deploy a full suite of unified communications and collaboration tools.
Posted October 23, 2020
Slingshot Chatbot and IVR-to-Text will enable pest control and home services providers to automate scheduling, billing, and other customer service tasks. (Featured on DestinationCRM.com.)
Posted October 23, 2020
Voxbone's Insights enables voice call performance analysis with an end-to-end view of quality, consumption, and billing metrics in real time.
Posted October 22, 2020
Through the agreement, Pax8 can now resell the 8x8 Open Communications Platform.
Posted October 22, 2020
Mindsay's Customer Service Chatbot includes conversational artificial intelligence capabilities.
Posted October 22, 2020
The latest version of Transcosmos' speech recognition solution offers five new features, including Quality Control Platform and AI defender. (Featured on SpeechTechMag.com.)
Posted October 22, 2020
MarketsandMarkets projects a 20.2 percent CAGR for speech analytics over the next five years. (Featured on SpeechTechMag.com.)
Posted October 21, 2020
The Digital Employee Builder lowers technical barriers for implementing conversational AI agents.
Posted October 21, 2020