The tool can be used to analyze text from Facebook, Twitter, customer forums and chat transcripts.
Posted May 10, 2013
Technology supports Android devices.
Posted April 30, 2013
Solution offers companies tools for increasing customer satisfaction and brand loyalty
Posted April 30, 2013
Efforts reflect changes in CEM strategy.
Posted April 23, 2013
New features include sentiment analysis and multichannel Web self-service.
Posted April 23, 2013
New offering combines text discovery and sentiment analysis with predictive analytics.
Posted April 23, 2013
Fizzback voice of the customer solution to enhance customer experience.
Posted April 10, 2013
New research evaluates the computer customer experience.
Posted April 08, 2013
The majority of consumers surveyed say service agents' perceived happiness has a direct impact on their customer experience with the brand.
Posted April 02, 2013
CME company renames itself.
Posted March 29, 2013
Survey respondents score themselves poorly.
Posted March 26, 2013
Social media monitoring has tripled in the last year.
Posted March 26, 2013
Solution provides customer insight with mobile and cloud technology.
Posted March 19, 2013
Technology includes new tools for mining and analyzing data multichannel customer interactions
Posted March 19, 2013
Survey finds that in-store experience and Web sites also factor in customer loyalty.
Posted March 14, 2013
Improving the cross-channel experience and customer analytics are top priorities.
Posted March 14, 2013
Bank also scores first in brand impact.
Posted March 14, 2013
Solution includes co-browsing and mobile chat.
Posted March 14, 2013
Solution offers device-centric Big Data customer care to the global telecommunications market.
Posted March 12, 2013
Integration of mobile retail solutions provides enhanced customer targeting.
Posted March 12, 2013
Companies collaborate to help retailers deliver positive customer experience.
Posted March 12, 2013
Smaller online retailers narrow Amazon's lead.
Posted March 12, 2013
Launches new Customer Relationship Management service solutions.
Posted March 08, 2013
Solution provides customer experience management technology.
Posted March 08, 2013
Solution allows marketers to drive cross-channel customer communications.
Posted March 08, 2013
Customer Experience Analytics added to Huawei Smartcare SEQ solution.
Posted March 08, 2013
Tool provides customer experience insight.
Posted March 08, 2013
New project management tool shares customer feedback.
Posted March 06, 2013
Soution offers new machine learning and improved predictive modeling capabilities
Posted March 06, 2013
Software tracks customer responses to monitor customer service results.
Posted March 06, 2013
Verizon customer satisfaction rises in 2012, while Sprint, AT&T and T-Mobile decline.
Posted February 28, 2013
Nectar DXP and CX Assurance now integrate with Genesys Cloud
Posted May 13, 2002