Colin has spent over 10 years in senior leadership roles in customer service and is currently VP of Customer Experience at Freshly, where he directs a 200-person department across five locations in the US and beyond. He specializes in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, technological innovation, and gold-standard quality and efficiency. Colin is also an award-winning playwright whose plays have been performed across the US.