April 29 - May 1, 2019 // Renaissance Washington, DC Hotel
Smart Customer Service 2019 Speakers
- Geoff Ables — Managing Partner, C5 Insight
- Nico Acosta — Director of Product and Engineering, Twilio AI
- Dan Aharon — Product Manager, Google Cloud Al
- Martha Brooke — Chief Customer Experience Analyst & Founder, Interaction Metrics
- Ginger Conlon — U.S. Editor, The Drum
- Jarno Duursma — Speaker, trendwatcher, author, Studio Overmorgen
- Danny Estrada — Founder, E Squared
- Michael Fauscette — Chief Research Officer, G2 Crowd
- L. Nicole France — Principal Analyst & VP, Constellation Research, Inc.
- Barton J Goldenberg — President, ISM, Inc.
- Susan Gorveatte — President, Trainer, Quality Auditor, Quality Management Consultant, Gorveatte Consulting Inc.
- Paul Greenberg — Managing Principal, The 56 Group, LLC, & Author, CRM at the Speed of Light, AND The Commonwealth of Self-Interest: Business Success Through Customer Engagement
- Alexandre Guay — Manager, Digital Customer Service, National Bank of Canada
- Volker Hildebrand — Global Vice President, SAP Customer Experience
- Pierre Marc Jasmin — VP, Development & Strategies, Services Triad
- Robert Lamb — Customer Engagement Manager, Contact Centers, CDW
- Brent Leary — Partner, CRM Essentials
- Chris Malone — Managing Partner, Fidelum Partners
- Leslie O'Flahavan — Owner, E-WRITE
- Stan Phelps — Author/Speaker, Purple Goldfish
- Derrick Ricca — Senior Sales Manager, Greenleaf Hospitality
- Anthony Scodary — Co-Founder, Co-Head of Engineering, Gridspace
- Tisa Sinclair — Social Response Director, AARP
- Emily Sloan-Pace — Professor in Residence, Zoho Corporation
- Jeff Toister — President, Toister Performance Solutions, Inc.
- Raghav Viswanathan — Sr.Solutions Engineer, Freshworks
- Andrea Wenburg — CEO, Voice of Influence
- Roger Woolley — CMO, TeamSupport
