Smart Customer Service 2020 has been Postponed.
Information Today, Inc., the organizer of the Smart Customer Service conference, would like to inform you that Smart Customer Service 2020, April 27 - 29, 2020 at the JW Marriott Washington, DC has been postponed.
For the last several weeks, we have been monitoring the coronavirus outbreak hoping it was possible to hold Smart Customer Service 2020 on schedule and safely. However, with the ongoing concerns surrounding COVID-19 as well as recent developments within the last few days, including the President declaring a national state of emergency and the CDC's recommendations on not bringing larger groups together, Information Today, Inc. has decided to postpone the event.
Out of an abundance of caution, we believe this is the best decision to ensure the health and safety of our community of attendees, speakers, and exhibitors, as well as our own staff.
We are currently in discussions with the JW Marriott to evaluate all available options to hold Smart Customer Service later this year. We expect these discussions to continue for the next few weeks and will reach out to all registered participants once a final decision has been made.
We apologize for this inconvenience and appreciate your understanding and support as we navigate through these very unusual circumstances to determine our best path forward. We will be in touch soon with further information.
Frequently Asked Questioned
Please note the following information regarding the postponement of Smart Customer Service 2020.
Do I need to cancel my hotel reservation?
Yes. If you haven’t done so already, all attendees should cancel their hotel reservations at the JW Marriott. For those that booked through our preferred housing bureau, Meeting & Travel Consultants (MTC), please email bookit@mtcreservations or call 732-549-3985. (Note: If you booked through MTC you must call MTC to cancel your reservation; not the hotel. MTC has not charged any credit cards but will still issue you a cancellation confirmation.)
If you booked outside of the group block, please refer to your individual reservation confirmation for cancellation terms.
Do I need to cancel other travel arrangements?
Yes. We encourage you to cancel any travel plans you may have made on your own in relation to Smart Customer Service.
I am a registered attendee, do I need to cancel my registration?
No. At this time you do not need to cancel your registration with us. We will reach out to all registered attendees with additional instructions once new dates are confirmed.
I am a speaker, do I need to cancel my participation?
No. At this time you do not need to cancel your participation with us. We will reach out to all speakers with additional information once new dates are confirmed.
I am an exhibiting company, do I need to cancel my booth or sponsorship?
No. At this time you do not need to cancel your participation with us. We will reach out to all exhibitors with additional information once new dates are confirmed. Additionally, all exhibiting companies have been emailed separately regarding additional information and instructions pertaining to their booth due to this postponement.
Additional Resources
We encourage you to visit the following sites for updates and advice on the situation regarding Coronavirus (COVID-19):
