With an extensive experience in the customer relationship industry, Pierre Marc has been working for Services Triad for almost 25 years.  His creative talents and facilitating skills have helped him develop solutions with his clients to better manage their contact center environment.With the support of his team of consultants, he has realized more than 300 mandates and close to 100 benchmark studies.

Pierre Marc is a also member of SOCAP International a worldwide organization representing a thriving global profession of best-in-class customer care experts across all industries.