Media Registration

Smart Customer Service, April 27 - 29, 2020 at the JW Marriott, DC Hotel, is the answer to your thirst for knowledge about customer service. Bringing together seasoned practitioners with detailed case studies, expert consultants who have done the work, and sage thought leaders with excellent methodologies and frameworks to help you understand the present and prepare for the future. In addition, Smart Customer Service is co-located with the SpeechTEK, CRM Evolution, and the Digital Experience Conference.

Complimentary press registration is available to persons, such as reporters, editors, and correspondents, who serve in a professional editorial capacity for a regularly published periodical, news service, or the broadcast media. It is not available to advertising salespersons, circulation editors, or other non-editorial personnel. Note: Preconference workshops are not included with press registration, but may be registered for separately for a fee.

Smart Customer Service reserves the right to exclude any person or organization from its events and to revoke previously issued Smart Customer Service accreditation at any time. Registration at prior Smart Customer Service events does not guarantee approval or waive the accreditation requirement.

Media registration provides access to educational sessions for all three conferences and the Customer Solutions Expo and must be approved in advance by Information Today, Inc.

Request your credentials here.

Media Center Hours for Smart Customer Service:

Monday, April 27, 8:30 a.m. - 4:30 p.m.

Tuesday, April 28, 8:30 a.m. - 4:30 p.m.

Wednesday, April 29, 8:30 a.m. - 1:00 p.m.