Uma Challa
Senior director analyst within Gartner's Customer Service and Support Practice
Uma Challa is a senior director analyst within Gartner'sCustomer Service and Support Practice, covering digital customer service, CX and customer service & support strategy/leadership.
Articles by
Uma Challa
Focus on internal use cases, build expertise, and leverage insights to craft your genAI roadmap.
Posted February 27, 2025
Get started by learning all you can about ChatGPT to make sure the right resources are in place.
Posted February 16, 2023