Nikola Mrkšic
Co-founder and CEO of PolyAI
Nikola Mrkšic is co-founder and CEO of PolyAI. He graduated from the University of Cambridge with a Ph.D. in machine learning and natural language processing. He was named in the Forbes "30 under 30" in 2021 for his work with PolyAI.
Articles by
Nikola Mrkšic
AI can act as a buffer between customers and human agents to diffuse conflicts before they do damage.
Posted December 09, 2024
Conversational intelligence empowers businesses to stand out from the crowd by fostering deeper customer engagement and streamlining operations.
Posted July 15, 2024
Here's why the contact center is the secret key to building your brand and where AI fits in.
Posted March 12, 2024