Bruce Temkin
Bruce Temkin is managing partner of the Temkin Group and blogs about customer experience at Customer Experience Matters (http://experiencematters.wordpress.com). Prior to the Temkin Group, Bruce spent 12 years at Forrester Research as a vice president and principal. He is also the chair of the Customer Experience Professionals Association.
Articles by
Bruce Temkin
Temkin Experience Ratings ranks customer experience provided by 246 companies.
Posted April 22, 2013