Zappix, a multichannel smartphone solution and Visual IVR provider, announced today a go-to-market partnership with Swampfox, an integrator for Avaya Aura Experience Portal. The partnership will allow customers to benefit from deep integration of Zappix's VIVR (Visual Integrated Voice Response) with Avaya call center capabilities.
With this new partnership, Swampfox brings deep expertise developing user experiences in contact center and unified communications environments. Its expertise in Avaya Aura Experience Portal, Orchestration Designer, and Avaya Application Enablement Services (AES) provides Zappix customers with a custom integration of Zappix Visual IVR with their existing Avaya infrastructure. Customers can leverage Zappix's integrated analytics and gain insight and analyze massive volumes of data.
"We are excited to partner with Swampfox and include a seamless integration between existing Avaya IVRs and our Visual IVR," said Zappix CEO and president, Avner Schneur, in a statement. "We built our mobile platform to give companies multiple communications paths that facilitate live agent interaction, voice and non-voice assistance, and a variety of self-service options. The expertise of Swampfox provides businesses extensive experience in VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, video/IVVR and the internals of Experience Portal and Voice Portal better than any other integrator."
"We're proud to partner our contact center applications that enable outstanding customer experiences with Zappix," said Bob Cooper, CEO of Swampfox, in a statement. "Integrating with the Zappix smartphone visual IVR app for Web, iPhone, and Android further extends the options available for our business clients to use visual IVR capabilities."