Level AI, a customer experience artificial intelligence solutions provider, today launched Inferred CSAT (iCSAT), a platform feature that automates customer satisfaction (CSAT) scoring for 100 percent of customer interactions leveraging generative AI and semantic intelligence.
iCSAT analyzes every customer interaction and offers a view of customer sentiment, effort, and resolution. It integrates with Level AI's voice of the customer and quality assurance solutions to uncover root causes, enable correlations with key performance metrics, and provide tailored coaching opportunities.
"As CX leaders, we've relied too long on incomplete and biased survey data to gauge customer satisfaction," said Ashish Nagar, CEO of Level AI, in a statement. "With iCSAT, we're empowering businesses to understand the full spectrum of their customer interactions and drive meaningful improvements across their service, product, and operations teams."