Use analytics to identify customers and create loyalty.
Posted April 30, 2013
Speech analytics is a sophisticated enterprise application that can provide valuable insights, but it takes a great deal of effort and the right people to make it work.
Posted April 30, 2013
It's up to organizations to capture, make accessible, and leverage valuable customer data to improve the customer experience.
Posted April 30, 2013
A new attitude and approach to talking about and managing the business is key.
Posted April 22, 2013
Temkin Experience Ratings ranks customer experience provided by 246 companies.
Posted April 22, 2013
Looking back at customer experience from 2004 until now.
Posted April 09, 2013
By using social media proactively, enterprises can prevent brand damage, deflect calls, and improve customer advocacy and satisfaction.
Posted April 03, 2013
Multitasking is a game changer for interacting socially and in the workplace. However, multitasking is not often a direct consideration for designers of speech technology applications; here are some considerations to keep in mind.
Posted March 25, 2013
Companies know that customer experiences are important, yet some struggle to offer experiences that satisfy customers at a cost that makes sense to them.
Posted March 19, 2013
TCO analysis looks good for large enterprises.
Posted March 11, 2013