Zendesk's new omnichannel AI agents and agent copilot offerings boost human and AI collaboration across workflows, including voice AI.
Oct 09, 2024
Dan Bodner, Verint chairman and CEO, sat down for a far-reaching interview with DestinationCRM.com during the Verint Engage 2024 conference in Orlando, Fla., answering questions on everything from the growth and future of the company to the outlook for the contact center industry. (Featured on DestinationCRM.com.)
Sep 30, 2024
CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday. (Featured on DestinationCRM.com.)
Sep 25, 2024
Artificial intelligence produces impressive results for companies willing to take a chance on it, speakers point out at Verint's annual conference. (Featured on DestinationCRM.com.)
Sep 24, 2024
Clay McNaught is promoted from president and COO roles. (Featured on DestinationCRM.com.)
Sep 17, 2024
MarketsandMarkets projects 44.8 percent CAGR for the AI agent technology market over the next six years. (Featured on SpeechTechMag.com.)
Sep 16, 2024
ServiceNow's new Xanadu release offers plenty of generative AI enhancements to the NOW platform. (Feaatured on DestinationCRM.com.)
Sep 11, 2024