AI-Powered Dashboards Give Employees and Supervisors Real-Time Insight

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The advent of work-from-home contact centers has spawned a tech revolution in operations management. (Featured on

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A Q&A with Barry Cooper, NICE's CX Division Head

Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview. (Featured on

Phillip Britt | Jun 18, 2024
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Contact Centers See a New Focus on Onshoring

Foreign contact centers, once the darlings of the industry, have lost some of their appeal. (Featured on

Jun 14, 2024
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NICE Shows the Benefits of AI-Driven Tech at Interactions Event

Artificial intelligence embedded across NICE's products has already led to great results for the company and its customers, Barry Cooper said at a Day 2 keynote during Interactions 2024. (Featured on

Jun 13, 2024
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NICE Touts Single-Platform Design at Interactions

NICE has hailed cloud, digital, and AI technologies as transformative and proved it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event. (Featured on

Jun 12, 2024
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Microsoft Introduces Dynamics 365 Contact Center

Microsoft Dynamics 365 Contact Center is a Copilot-first cloud contact center platform.

Jun 04, 2024
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80 Percent of Top CX Trends Involve AI

Generative and conversational AI for chatbots and virtual assistants are among the top trends identified by CX Network.

May 28, 2024
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Customers Look for Successes with Genesys at Xperience '24

LGBTQ Hotline, HSBC, and Coca-Cola all have big plans for Genesys' contact center solutions.

Phillip Britt | May 15, 2024