Press Ganey Forsta Acquires InMoment

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Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.

Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.

Apr 29, 2025
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Tips to Ensure Service Reps Can Access the Info They Need

Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)

Apr 28, 2025
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The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service

Expectations rise for AI in the contact center world. (Featured on DestinationCRM.com.)

Apr 02, 2025
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VMR Eyes Huge Growth for AI Agents

Verified Market Research expects 38.5 percent CAGR for AI agents through 2032. (Featured on DestinationCRM.com.)

Apr 01, 2025
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Pre-Employment Assessments Address Call Center Retention

JOBehaviors offers pre-hiring assessments for contact center agents.

Leonard Klie | Mar 28, 2025
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CCaaS: What to Assess Before You Invest

Contact center-as-a-service is a highly competitive market with 200-plus global vendors aggressively vying for business. (Featured on DestinationCRM.com.)

Donna Fluss | Mar 19, 2025
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Noise Cancellation Advances with AI

Contact center interactions are getting clearer with new technologies. (Featured on DestinationCRM.com.)

Mar 06, 2025