The Top Customer Service Trends and Technologies for 2024

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In customer service, AI is everywhere. (Featured on DestinationCRM.com.)

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SuccessKPI and ConnectGen Launch Contact Center Builder

Contact Center Builder cuts cloud contact center deployment times significantly.

Jul 09, 2024
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AI-Powered Dashboards Give Employees and Supervisors Real-Time Insight

The advent of work-from-home contact centers has spawned a tech revolution in operations management. (Featured on DestinationCRM.com.)

Jun 21, 2024
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A Q&A with Barry Cooper, NICE's CX Division Head

Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview. (Featured on DestinationCRM.com.)

Phillip Britt | Jun 18, 2024
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Contact Centers See a New Focus on Onshoring

Foreign contact centers, once the darlings of the industry, have lost some of their appeal. (Featured on DestinationCRM.com.)

Jun 14, 2024
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NICE Shows the Benefits of AI-Driven Tech at Interactions Event

Artificial intelligence embedded across NICE's products has already led to great results for the company and its customers, Barry Cooper said at a Day 2 keynote during Interactions 2024. (Featured on DestinationCRM.com.)

Jun 13, 2024
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NICE Touts Single-Platform Design at Interactions

NICE has hailed cloud, digital, and AI technologies as transformative and proved it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event. (Featured on DestinationCRM.com.)

Jun 12, 2024
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Microsoft Introduces Dynamics 365 Contact Center

Microsoft Dynamics 365 Contact Center is a Copilot-first cloud contact center platform.

Jun 04, 2024