Phil Britt sat down for a one-on-one with Verint's top executive during the recent Verint Engage conference. (Featured on DestinationCRM.com.)
Jun 27, 2026
AI is producing some big results for Verint customers, while Agent Factory will alter contact center staffing.
Phillip Britt | Jun 25, 2026
Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities.
Jun 24, 2026
Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself. (Featured on DestinationCRM.com.)
Jun 18, 2026
Fin brings to Salesforce additional AI agent capabilities to complement Agentforce. (Featured on DestinationCRM.com.)
Jun 15, 2026
As AI's capabilities grow, the impact on the contact center will be even more transformational, conference speakers conclude. (Featured on DestinationCRM.com.)
Jun 11, 2026
NiCE World speakers highlight returns from AI when many other companies are struggling to find ROI. (Featured on DestinationCRM.com.)
Jun 10, 2026