Under a new CEO, Alvaria is changing its name back to Aspect and revising its product strategy. (Featured on DestinationCRM.com.)
Sep 06, 2024
CRM magazine has named its five picks in 11 categories, pointing the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Sep 04, 2024
Verified Market Research expects the contact center market to almost triple in six years.
Aug 27, 2024
A new multi-agency White House initiative seeks to hold businesses accountable for time-wasting customer experience processes. (Featured on DestinationCRM.com.)
Aug 16, 2024
AI innovations mean interaction analytics can provide more actionable insights. (Featured on SpeechTechMag.com.)
Aug 06, 2024
Technavio projects 55 percent growth over the next four years for the conversational computing technology market. (Featured on DestinationCRM.com.)
Jul 30, 2024
Technavio expects the rise of emerging countries as call center destinations to boost the market growth.
Jul 22, 2024