Zendesk Strengthens Human and AI Partnership in Major Solution Upgrades

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Zendesk's new omnichannel AI agents and agent copilot offerings boost human and AI collaboration across workflows, including voice AI.

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A Q&A with Verint CEO Dan Bodner

Dan Bodner, Verint chairman and CEO, sat down for a far-reaching interview with DestinationCRM.com during the Verint Engage 2024 conference in Orlando, Fla., answering questions on everything from the growth and future of the company to the outlook for the contact center industry. (Featured on DestinationCRM.com.)

Sep 30, 2024
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AI Bots' Benefits Cut Across Enterprises: Verint Engage 2024 Speakers Stress

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday. (Featured on DestinationCRM.com.)

Sep 25, 2024
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AI Is the Magic in CX, Verint Engage Speakers Affirm

Artificial intelligence produces impressive results for companies willing to take a chance on it, speakers point out at Verint's annual conference. (Featured on DestinationCRM.com.)

Sep 24, 2024
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Gryphon.ai Names New CEO

Clay McNaught is promoted from president and COO roles. (Featured on DestinationCRM.com.)

Sep 17, 2024
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AI Agents Market to Be Worth $47.1 Billion by 2030

MarketsandMarkets projects 44.8 percent CAGR for the AI agent technology market over the next six years. (Featured on SpeechTechMag.com.)

Sep 16, 2024
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ServiceNow Launches Xanadu Release of the NOW Platform

ServiceNow's new Xanadu release offers plenty of generative AI enhancements to the NOW platform. (Feaatured on DestinationCRM.com.)

Sep 11, 2024
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Alvaria Reverts Back to the Aspect Brand Name for WFM Products

Under a new CEO, Alvaria is changing the name of its workforce management products back to Aspect and revising its product strategy. (Featured on DestinationCRM.com.)

Sep 06, 2024