Don't overlook generative AI for self-service in your haste to introduce agentic AI into your operations.
AI is all the rage now, and here are three steps to help implement it.
Overcoming bad bot experiences still requires a human touch.
To support a multi-generational customer service workforce, organizations must implement flexible, real-time automation that addresses needs for work-life balance, mental health, professional development, and a cohesive, purpose-driven culture.
AI is fundamentally changing how CRM data and contact center platforms work together, enabling organizations to predict customer needs rather than just react to them.
Conversational AI unlocks opportunities for businesses to drill into customer sentiment to increase sales, service, and marketing efforts.
Companies should include intelligent solutions in their customer support offerings to help agents along.
Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.
Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.
Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)
Expectations rise for AI in the contact center world. (Featured on DestinationCRM.com.)
Verified Market Research expects 38.5 percent CAGR for AI agents through 2032. (Featured on DestinationCRM.com.)
JOBehaviors offers pre-hiring assessments for contact center agents.