Verified Market Research expects 38.5 percent CAGR for AI agents through 2032. (Featured on DestinationCRM.com.)
Apr 01, 2025
JOBehaviors offers pre-hiring assessments for contact center agents.
Leonard Klie | Mar 28, 2025
Contact center-as-a-service is a highly competitive market with 200-plus global vendors aggressively vying for business. (Featured on DestinationCRM.com.)
Donna Fluss | Mar 19, 2025
Contact center interactions are getting clearer with new technologies. (Featured on DestinationCRM.com.)
Mar 06, 2025
Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds. (Featured on DestinationCRM.com.)
Feb 19, 2025
Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)
Feb 12, 2025
Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Feb 04, 2025