Thoma Bravo Acquires Verint

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Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)

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NiCE Deepens Partnership with Salesforce

Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.

Aug 13, 2025
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Bill Seeks to Protect Americans’ Access to U.S.-Based Customer Service

The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States

Aug 05, 2025
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Salesforce and ServiceNow Invest $1.5 Billion in Genesys

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)

Aug 01, 2025
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NiCE Acquires Cognigy for $955 Million

Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)

Jul 28, 2025
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More Than Half of Customer Service Journeys Start on Third-Party Platforms

Service leaders must adapt strategies to engage customers on search engines, social platforms, and genAI tools, Gartner urges.

Jul 23, 2025
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Three Trends That Will Shape the Future of Customer Service

Emerging technologies and evolving expectations will transform customer service over the next three years, Gartner predicts. (Featured on DestinationCRM.com,/em>.)

Jul 16, 2025
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Tips for Driving Customers to Self-Serve

Make self-service options readily available, easy to use, and valuable. (Featured on DestinationCRM.com.)

Jul 08, 2025