The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service

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Expectations rise for AI in the contact center world. (Featured on DestinationCRM.com.)

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VMR Eyes Huge Growth for AI Agents

Verified Market Research expects 38.5 percent CAGR for AI agents through 2032. (Featured on DestinationCRM.com.)

Apr 01, 2025
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Pre-Employment Assessments Address Call Center Retention

JOBehaviors offers pre-hiring assessments for contact center agents.

Leonard Klie | Mar 28, 2025
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CCaaS: What to Assess Before You Invest

Contact center-as-a-service is a highly competitive market with 200-plus global vendors aggressively vying for business. (Featured on DestinationCRM.com.)

Donna Fluss | Mar 19, 2025
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Noise Cancellation Advances with AI

Contact center interactions are getting clearer with new technologies. (Featured on DestinationCRM.com.)

Mar 06, 2025
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Customer-Facing Conversational GenAI to Hit Critical Mass in 2025

Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds. (Featured on DestinationCRM.com.)

Feb 19, 2025
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GenAI Will Resolve 40 Percent of Customer Service Issues by 2027

Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)

Feb 12, 2025
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Call Center AI Market to Grow by $4.3 Billion to 2028

Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.

Feb 04, 2025