NiCE's Updated CX Mpower Technology Upgrades Unveiled at Interactions

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CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)

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Customer Support Software to Reach $8.86 Billion by 2030

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts

Jun 10, 2025
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Social Re-Emerges as a Customer Service Channel

AI is making social support more of a viable option this time around. (Featured on DestinationCRM.com.)

Jun 04, 2025
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Conversational AI Market to Be Worth $41.39 Billion by 2030, Grand View Research Predicts

Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.

May 21, 2025
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Press Ganey Forsta Acquires InMoment

Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.

May 14, 2025

Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.

Apr 29, 2025
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Tips to Ensure Service Reps Can Access the Info They Need

Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)

Apr 28, 2025
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The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service

Expectations rise for AI in the contact center world. (Featured on DestinationCRM.com.)

Apr 02, 2025