Pre-Employment Assessments Address Call Center Retention

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JOBehaviors offers pre-hiring assessments for contact center agents.

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CCaaS: What to Assess Before You Invest

Contact center-as-a-service is a highly competitive market with 200-plus global vendors aggressively vying for business. (Featured on DestinationCRM.com.)

Donna Fluss | Mar 19, 2025
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Noise Cancellation Advances with AI

Contact center interactions are getting clearer with new technologies. (Featured on DestinationCRM.com.)

Mar 06, 2025
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Customer-Facing Conversational GenAI to Hit Critical Mass in 2025

Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds. (Featured on DestinationCRM.com.)

Feb 19, 2025
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GenAI Will Resolve 40 Percent of Customer Service Issues by 2027

Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)

Feb 12, 2025
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Call Center AI Market to Grow by $4.3 Billion to 2028

Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.

Feb 04, 2025
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IVR Market to Hit $6.1 Billion by 2030

Valuates expects the interactive voice response software market to grow by nearly 5 percent over the next five years. (Featured on SpeechTechMag.com.)

Jan 21, 2025
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AI Chatbots Market to Be Worth $22.6 Billion by 2031

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. (Featured on DestinationCRM.com.)

Dec 17, 2024