Speakers at eGain's Solv 24 conference urge companies to blend artificial intelligence, knowledge management, and human insight for better customer experiences.
Phillip Britt | Oct 30, 2024
Forrester predicts greater use of AI by contact center outsourcers, disrupting the agent landscape in the coming year.
Oct 25, 2024
Companies sign more service contracts, quickly adopt new technologies to improve customer experience, ISG says
Oct 17, 2024
Zendesk's new omnichannel AI agents and agent copilot offerings boost human and AI collaboration across workflows, including voice AI.
Oct 09, 2024
Dan Bodner, Verint chairman and CEO, sat down for a far-reaching interview with DestinationCRM.com during the Verint Engage 2024 conference in Orlando, Fla., answering questions on everything from the growth and future of the company to the outlook for the contact center industry. (Featured on DestinationCRM.com.)
Sep 30, 2024
CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday. (Featured on DestinationCRM.com.)
Sep 25, 2024
Artificial intelligence produces impressive results for companies willing to take a chance on it, speakers point out at Verint's annual conference. (Featured on DestinationCRM.com.)
Sep 24, 2024