Leading with Integrity: The Role of Compliance Self-Regulation for Lead Generation Contact Centers

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Responsible, compliant-minded companies are proactively creating a healthy ecosystem for the consumer. (Featured on DestinationCRM.com.)

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AI Chatbots Market to Be Worth $22.6 Billion by 2031

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. (Featured on DestinationCRM.com.)

Dec 17, 2024
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Emotion AI Market to Be Worth $9.01 Billion by 2030

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years. (Featured on DestinationCRM.com.)

Dec 17, 2024
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Gartner: 30% of Top Companies Will Offer Service Only Through One Channel by 2028

In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.

Dec 11, 2024
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Amazon Connect Puts Generative AI to Work

New capabilities in Amazon Connect include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching.

Dec 02, 2024
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Contact Center Market to Grow by $208.2 Billion Through 2028

Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.

Nov 12, 2024
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Cyara Names Rishi Rana as CEO

Cyara's president is advanced to new role while Alok Kulkarni transitions to non-executive chairman. (Featured on DestinationCRM.com.)

Nov 01, 2024
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KM, AI Need to Work Together for Optimum Success, eGain Speakers Contend

Speakers at eGain's Solv 24 conference urge companies to blend artificial intelligence, knowledge management, and human insight for better customer experiences.

Phillip Britt | Oct 30, 2024