Pasquale DeMaio

Pasquale DeMaio
GM, Amazon Connect
AWS

Pasquale is the General Manager of Amazon Connect, a self-service, cloud-based contact center based on the same technology used by Amazon customer service associates around the world to power millions of customer conversations.  Two years ago Pasquale led the effort to bring Amazon Connect from an Amazon-wide customer service tool to a publicly available Service from AWS.  He has 20 years of experience in delivering world-class b2b and b2c products. Prior to Amazon Connect, Pasquale has worked on machine learning, augmented reality, maps, and mobile. His specialties include customer experience, user experience, and technology innovation.

Smart Customer Service 2018