Esteban Kolsky

Esteban Kolsky
Founder and President
ThinkJar

Esteban Kolsky has over 28 years of enterprise software, CRM, customer service, market research, and feedback management, and technology experience. He is currently the founder and president of thinkJar, a customer strategies advisory and think tank where he helps vendors and end users navigate the complicated changes that social businesses has brought about, and helps them understand the best way to leverage those within their organizations.  Prior he has been a Practice Leader in a consulting firm, Research Director at a research powerhouse, and held various positions as consultant, advisor, and practitioner in CRM and Customer Service.  He has been featured in television and radio, and quoted in over 400 publications around the globe as an industry watcher, thought leader, and commentator.

Smart Customer Service 2018

Tuesday, April 10, 2018

10:45 a.m. - 11:30 a.m.

A201: The State of Customer Service

Customer Service Experience 2017

Wednesday, April 26, 2017

10:00 a.m. - 10:45 a.m.

A302: Customer Service in 2027: How to Get Your Organization Ready

Keynote 11:45 a.m. - 12:30 p.m.

Closing Keynote Panel: When Will the Contact Center Be Fully Automated?

Customer Service Experience 2016

Monday, May 23, 2016

3:15 p.m. - 4:00 p.m.

PANEL: Tips to Effectively Empower Agents

Wednesday, May 25, 2016

Keynote 11:45 a.m. - 12:30 p.m.

CLOSING KEYNOTE: Make Customer Service the Cornerstone of Customer Engagement

Customer Service Experience 2015

Wednesday, August 19, 2015

9:00 a.m. - 9:45 a.m.	From Multichannel to Omnichannel: A Strategic Overview to Transform Your Customer Service
10:00 a.m. - 10:45 a.m.	PANEL: Strategies to Grow and Maintain a Successful Social Community
Keynote 11:45 a.m. - 12:30 p.m.	CLOSING KEYNOTE PANEL

Customer Service Experience 2014

Tuesday, August 19, 2014

8:00 a.m. - 8:45 a.m.

SUNRISE SESSION: Customer Service Practitioners Speak Out

Wednesday, August 20, 2014

8:00 a.m. - 8:45 a.m.	SUNRISE SESSION: Is Customer Experience a Crock?
10:00 a.m. - 10:45 a.m.	PANEL: Getting Proactive to Reduce Customer Effort
Keynote 11:45 a.m. - 12:30 p.m.	CLOSING KEYNOTE PANEL: The Future of Customer Service

Customer Service Experience 2013

Wednesday, August 21, 2013

11:45 a.m. - 12:30 p.m.

CLOSING KEYNOTE PANEL: What Will the Customer Experience in 2020?

Customer Service Experience 2012

Wednesday, August 15, 2012

Keynote 11:45 a.m. - 12:30 p.m.

A Contrarian’s View: The Future Will Just Be More Annoying