Institute for Customer Relationship Management (iCRM)

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Webinars

• Future-Proofing Customer Experience with AI-Powered Solutions
• Redefining Contact Center Efficiency with AI Solutions
• Smarter Self-Service: Leveraging Technology for Effortless Customer Care
• Transforming Agent Experience with AI: Boosting Performance and Satisfaction
• Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions
• Knowledge Management and AI: Enhancing CX and Employee Productivity
• Transforming Real-Time Customer Feedback into Action with AI
• Mastering Hybrid Contact Centers: Overcoming Key Challenges
• Smart Customer Journeys with AI and Technology
• Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
• Marketing Automation for the Midmarket: Tools Built for Growing Businesses
• Sales Enablement 2025: Support Your Sales Team This Year!
• Customer Service Reinvented: CCaaS, WEM, and AI in Action
• Unlock CRM, CDPs, and AI for Next-Level Customer Insights
• Predictive Analytics & AI: The Future of Customer Service
• The Role of AI in Compliance and Data Privacy
• AI in Fraud Detection and Prevention
• The Power of Personalization: AI-Driven Strategies for Customer Loyalty
• 2025 Customer Experience Wins - What Worked and Why
• AI, Automation, and Omnichannel: Redefining Customer Support in 2025

Content Library

• The State of CX: Real insights from the largest CX dataset
• Put Your Best Phone Calls Forward
• [Forrester] Budget Planning Guide 2025: Customer Experience
• H2 2024 Update: State of Omnichannel Fraud Report
• Translate customers into loyal champions