New alliance combines TTEC's RealSkill curriculum development and learning methodology with Bright's AI-enhanced, immersive learning technology to improve contact center agent performance.
Apr 24, 2024
Automation can reduce supervisor intervention in basic contact center operations by at least 90 percent, prompting new automation product release.
Apr 12, 2024
How companies can help users feel safe by better securing voice assistant data. (Featured on SpeechTechMag.com.)
Apr 03, 2024
New patent underscores Openstream.ai's unique neuro-symbolic AI approach to create hallucination-free conversations between humans and AI agents.
Mar 19, 2024
Research firm MarketsandMarkets is expecting 17.5 percent compound annual growth for speech analytics worldwide over the next five years. (Featured on SpeechTechMag.com.)
Mar 04, 2024
Voice AI assistants add essential functionality for customers and agents. (Featured on DestinationCRM.com.)
Mar 04, 2024
AI is bringing about a seismic shift in the agent's role, according to CCW data. (Featured on DestinationCRM.com.)
Feb 27, 2024