CX leaders around the world recognize the transformative power of AI to elevate both customer and employee experiences, and they’re eager to tap into its potential for performance gains.
In this exclusive report, based on a survey of 1,000 CX leaders, explore how organizations are using – and plan to use – AI to reinvent CX and EX. Gain valuable insights into the role of conversational, generative, and predictive AI in driving deeper connections with customers, streamlining employee tasks, and enhancing overall engagement.
Key highlights include:
- Over 80% of CX leaders believe AI will be a key differentiator for future success.
- 59% say AI will boost customer loyalty and lifetime value.
- While AI chatbots are widely adopted, few companies fully leverage AI for both customer and employee experiences.
- Challenges like data management, regulations, and employee concerns exist, but CX leaders are prepared with strategies to overcome them.
Download the report and learn how to make AI work for your organization, your employees and your customers.