Forrester Report: How are you preparing for the rise of agentic AI in CX?
Agentic AI is about giving AI the ability to act, not just think or analyze. These systems can set their own goals, make decisions, and adjust to changes in their environment, much like how humans do. This opens new possibilities for AI in areas like automation, personalized services, and smart systems. For businesses investing in AI apps, it’s important to understand how agentic AI works and how to design workflows that can handle these more dynamic, action-driven processes to really change the way work gets done.
Prepare for the Rise of Agentic AI:
- The evolution of generative AI from prompt-based models to autonomous agentic AI capable of goal setting.
- Key traits of agentic AI, including reflection, memory, planning, tool use, collaboration, and autonomy.
- How agentic AI will revolutionise enterprise operations by managing workflows and complex tasks.
- The early-stage nature of agentic AI and its potential challenges.
Discover how agentic AI will transform CX.