The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.
Key Report Insights Include:
- Virtual agents are essential for effective support.
- Organizations should evaluate ICC providers and virtual agents for seamless support experiences.
- AI-driven training for employees and partners is crucial.
- Demand for automated knowledge via virtual agents is rising!
- With a focus on Generative AI to power virtual agents, the time is now to transform the contact center!