Enghouse is adding the cloud and on-premises communications software and hardware company.
Posted December 17, 2024
Tata Communications' Kaleyra AI is an AI-powered assistant for customer interactions.
Posted December 12, 2024
Sanas' Speech Understanding Platform is enhancing communication for Transcom customers worldwide.
Posted December 11, 2024
Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory.
Posted December 11, 2024
Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024
Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers.
Posted December 06, 2024
New features deliver deeper real-time data and context for seamless customer interactions.
Posted December 02, 2024
ASAPP uses Amazon Bedrock to help contact centers build and scale generative AI solutions.
Posted December 02, 2024
Teleperformance buys ZP Better Together, a provider of language services to the deaf and hard of hearing, for $490 million.
Posted December 02, 2024
Uniphore and Konecta have joined forcers to advance AI in customer experience and digital transformation.
Posted November 20, 2024
Talkdesk Embedded brings conversational AI into third-party CRM and helpdesk applications.
Posted November 20, 2024
ServiceTitan's Contact Center Pro is a UCaaS and CCaaS solution for the service trades.
Posted November 20, 2024
Mitel CX extends CX capabilities to all employees, inside and outside the contact center.
Posted November 19, 2024
Partnership expands Bucher + Suter's private cloud offerings with Upstream Works' advanced omnichannel capabilities.
Posted November 14, 2024
Dialpad Support leverage generative AI to boost customer service efficiency.
Posted November 13, 2024
ServiceNow and Five9 are combining ServiceNow Customer Service Management and the Five9 platform, bringing real-time transcription, unified routing, and a consolidated agent workspace.
Posted November 13, 2024
Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.
Posted November 12, 2024
Expanded partnership brings generative artificial intelligence tools to Mitel's contact center solutions.
Posted November 12, 2024
RingCentral and Verint team up to bring AI-powered workforce engagement management and CX automation to RingCX
Posted November 07, 2024
Pindrop provides real-time authentication and fraud protection for companies natively with the Five9 Intelligent CX Platform
Posted November 05, 2024
Business Systems and Teneo.ai have teamed up to provide contact centers with advanced voice automation and generative AI.
Posted November 05, 2024
Cyara's president is advanced to new role while Alok Kulkarni transitions to non-executive chairman. (Featured on DestinationCRM.com.)
Posted November 01, 2024
Kustomer's new customer service platform blends AI and human agents.
Posted October 31, 2024
RingCentral's AI Assistant can generate notes, write and translate texts, summarize meetings, and more.
Posted October 31, 2024
Speakers at eGain's Solv 24 conference urge companies to blend artificial intelligence, knowledge management, and human insight for better customer experiences.
Posted October 30, 2024
Klearcom provides in-country number and IVR testing in more than 100 countries worldwide.
Posted October 30, 2024
Cisco's new AI, CX, and collaboration enhancements include Webex Contact Center upgrades.
Posted October 23, 2024
New integrations provide a more comprehensive customer view, creating AI-powered workflows between GoTo Connect and CRM solutions.
Posted October 22, 2024
Talkdesk rebrands its portfolio as Ascend AI with the addition of Agentic AI.
Posted October 22, 2024
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling companies to design, build, and operate automation for workflows, agents, and knowledge.
Posted October 22, 2024
8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
VCC Intelligent Workspace offers agents AI-powered guidance during customer interactions.
Posted October 17, 2024
Broadvoice has embedded CommunityWFM's Workforce Management into its GoContact CCaaS and b-hive UCaaS solutions.
Posted October 17, 2024
Mitel Interaction Recording Insights AI analyzes customer communication data to boost quality management and compliance.
Posted October 11, 2024
Aircall Workspace is a hub for agent collaboration and customer communication.
Posted October 10, 2024
Zendesk's new omnichannel AI agents and agent copilot offerings boost human and AI collaboration across workflows, including voice AI.
Posted October 09, 2024
The latest updates to Amazon Connect can now make recommendations to agents based on the customer's data.
Posted October 08, 2024
Broadvoice Advanced Analytics uses AI for enhanced reporting and journey management. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024
CallMiner's AI framework adds automation to the analytics process. (Featured on DestinationCRM.com.)
Posted October 08, 2024
SupportLogic's Voice Connect and Expand products bring insight into customer signals. (Featured on DestinationCRM.com.)
Posted October 08, 2024
The integration of OpenAI with Twilio's Communications APIs will enable developers to create voice experiences.
Posted October 02, 2024
Fluentstream customers can connect their CRM platforms to their business phone systems for enhanced client management. (Featured on DestinationCRM.com.)
Posted October 01, 2024
Verint's bots have been integrated into the Avaya Experience Platform.
Posted October 01, 2024
Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice.
Posted September 19, 2024
Clay McNaught is promoted from president and COO roles. (Featured on DestinationCRM.com.)
Posted September 17, 2024
Yellow.ai's VoiceX platform is a low-latency, LLM-powered customer communications platform. (Featured on DestinationCRM.com.)
Posted September 17, 2024
8x8 has expanded the availability of Video Elevation capabilities to 8x8 Contact Center.
Posted September 13, 2024
The Mitel Common Communications Framework is an open blueprint for interoperability across on-premises and customer, partner, or Mitel-hosted cloud models.
Posted September 13, 2024
Upstream Works' Omni AI Hub supports client's choice of AI and powers virtual customer self-service and agent assistance.
Posted September 10, 2024