NICE's CXone Mpower Orchestrator orchestrates and automates customer service workflows with agentic AI across front-office care and back-office operations.
Posted March 18, 2025
Genesys expanded its Genesys Cloud contact center platform with Supervisor Copilot and Virtual Supervisor.
Posted March 17, 2025
Updated Amazon Connect contact center platform offers AI-based self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up
Posted March 17, 2025
The new Genesys-TeKnowledge go-to-market relationship helps organizations through advanced AI, seamless adoption, and continuous optimization. (Featured on DestinationCRM.com.)
Posted March 12, 2025
PCI Pal's secure payments solutions are embedded into RingCentral's RingCX and RingEX platforms.
Posted March 10, 2025
Cox is teaming up with RingCentral to bring AI-powered voice, chat, video, and contact center capabilities to customers.
Posted March 04, 2025
Intermedia is bringing archiving to its embedded Microsoft Teams solution, unifying archiving for UC, Contact Center, and Microsoft 365 Email
Posted February 28, 2025
Conterra Networks has added contact center capabilities to its unified communications portfolio.
Posted February 24, 2025
Zendesk's acquisition of Local Measure will strengthen its CX capabilities and deepens its collaboration with AWS.
Posted February 24, 2025
RingCentral AI Receptionist answers and routes calls for contact center agents.
Posted February 20, 2025
Mitel will integrate and resell Genesys' Cloud Platform.
Posted February 20, 2025
Amid a flurry of development activity, contact centers are bound to get many cool new capabilities.
Posted February 14, 2025
Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Posted February 04, 2025
Natterbox Digital unifies voice, WhatsApp, and SMS interactions on one platform natively integrated into Salesforce.
Posted February 04, 2025
New partnership combines Intradiem's real-time contact center automation with Five9's Intelligent CX.
Posted February 03, 2025
The future of customer experience is powered by artificial intelligence, and the companies that embrace it now will reap the rewards.
Posted February 03, 2025
8x8 has expanded the 8x8 Platform for CX with Secure Pay, 8x8 Intelligent Customer Assistant innovations, and customer engagement and employee collaboration capabilities
Posted January 31, 2025
Intermedia Contact Center for Microsoft Teams is an integrated unified communications and customer experience solution for Microsoft Teams.
Posted January 29, 2025
Partnership pairs Alvaria's outbound contact center tech with Zoom's communications platform.
Posted January 24, 2025
Level AI's iCSAT provides automatic, actionable CSAT scores for every customer interaction, leveraging generative AI to analyze sentiment, resolution, and effort.
Posted January 22, 2025
boost.ai's Agentic AI combines with the Genesys Cloud
Posted January 15, 2025
Cents Assist is an AI-powered call center for laundry businesses.
Posted January 06, 2025
Tata Communications' Kaleyra AI is an AI-powered assistant for customer interactions.
Posted December 12, 2024
Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024
Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers.
Posted December 06, 2024
New features deliver deeper real-time data and context for seamless customer interactions.
Posted December 02, 2024
Uniphore and Konecta have joined forcers to advance AI in customer experience and digital transformation.
Posted November 20, 2024
Talkdesk Embedded brings conversational AI into third-party CRM and helpdesk applications.
Posted November 20, 2024
Mitel CX extends CX capabilities to all employees, inside and outside the contact center.
Posted November 19, 2024
Dialpad Support leverage generative AI to boost customer service efficiency.
Posted November 13, 2024
ServiceNow and Five9 are combining ServiceNow Customer Service Management and the Five9 platform, bringing real-time transcription, unified routing, and a consolidated agent workspace.
Posted November 13, 2024
Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.
Posted November 12, 2024
Expanded partnership brings generative artificial intelligence tools to Mitel's contact center solutions.
Posted November 12, 2024
Pindrop provides real-time authentication and fraud protection for companies natively with the Five9 Intelligent CX Platform
Posted November 05, 2024
New integrations provide a more comprehensive customer view, creating AI-powered workflows between GoTo Connect and CRM solutions.
Posted October 22, 2024
Talkdesk rebrands its portfolio as Ascend AI with the addition of Agentic AI.
Posted October 22, 2024
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling companies to design, build, and operate automation for workflows, agents, and knowledge.
Posted October 22, 2024
8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
The latest updates to Amazon Connect can now make recommendations to agents based on the customer's data.
Posted October 08, 2024
Broadvoice Advanced Analytics uses AI for enhanced reporting and journey management. (Featured on DestinationCRM.com.)
Posted October 08, 2024
ServiceTitan's new AI assistants help service business contact center and sales teams. (Featured on DestinationCRM.com.)
Posted October 02, 2024
The integration of OpenAI with Twilio's Communications APIs will enable developers to create voice experiences.
Posted October 02, 2024
Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice.
Posted September 19, 2024
Verified Market Research expects the contact center market to almost triple in six years.
Posted August 27, 2024
Five9's acquisition of Acqueon will expand its omnichannel outreach and journey orchestration capabilities. (Featured on DestinationCRM.com.)
Posted August 16, 2024
Calabrio's and Five9's integration brings real-time audio and metadata streaming to contact centers.
Posted July 31, 2024
Technavio projects 55 percent growth over the next four years for the conversational computing technology market. (Featured on DestinationCRM.com.)
Posted July 30, 2024
Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX.
Posted July 17, 2024
In customer service, AI is everywhere. (Featured on DestinationCRM.com.)
Posted July 15, 2024
Conversational intelligence empowers businesses to stand out from the crowd by fostering deeper customer engagement and streamlining operations.
Posted July 15, 2024