Professional Services

For telecommunications providers, incorporating remote visual assistance software can eliminate delays, enable fixes, and provide customers with an exceptional service experience.
Posted February 17, 2022

Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021

Concentrix XP is a cloud platform for digital customer experience management. (Featured on SpeechTechMag.com.)
Posted October 19, 2020

RealPage's chatbot is part of Contact Center 3.0 to supplement limited on-site staffing.
Posted May 06, 2020

Contact Center 3.0 combines artificial intelligence, live agent services, marketing, and data analysis.
Posted January 29, 2020

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

The home service business management software provider increases customer communications with field service techniocians.
Posted January 04, 2017

Customer success and support professionals can improve the customer journey, helping collect, navigate, and share vital customer data from multiple applications across their organizations.
Posted February 09, 2016

Here's how interaction analytics can put your business back in control.
Posted May 14, 2014

Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours.
Posted November 05, 2013

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