Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024
Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers.
Posted December 06, 2024
New features deliver deeper real-time data and context for seamless customer interactions.
Posted December 02, 2024
New capabilities in Amazon Connect include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching.
Posted December 02, 2024
Uniphore and Konecta have joined forcers to advance AI in customer experience and digital transformation.
Posted November 20, 2024
Talkdesk Embedded brings conversational AI into third-party CRM and helpdesk applications.
Posted November 20, 2024
Microsoft Azure customers worldwide now gain access to IntelePeer's AI-driven customer interaction automation solutions.
Posted November 14, 2024
Dialpad Support leverage generative AI to boost customer service efficiency.
Posted November 13, 2024
ServiceNow and Five9 are combining ServiceNow Customer Service Management and the Five9 platform, bringing real-time transcription, unified routing, and a consolidated agent workspace.
Posted November 13, 2024
Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.
Posted November 12, 2024
Expanded partnership brings generative artificial intelligence tools to Mitel's contact center solutions.
Posted November 12, 2024
RingCentral and Verint team up to bring AI-powered workforce engagement management and CX automation to RingCX
Posted November 07, 2024
Pindrop provides real-time authentication and fraud protection for companies natively with the Five9 Intelligent CX Platform
Posted November 05, 2024
Speakers at eGain's Solv 24 conference urge companies to blend artificial intelligence, knowledge management, and human insight for better customer experiences.
Posted October 30, 2024
With Calabrio Trending Topics and Auto QM, contact centers can now leverage AI to automate the evaluation of every customer interaction and identify the most common reasons for customer inquiries.
Posted October 30, 2024
Klearcom provides in-country number and IVR testing in more than 100 countries worldwide.
Posted October 30, 2024
New integrations provide a more comprehensive customer view, creating AI-powered workflows between GoTo Connect and CRM solutions.
Posted October 22, 2024
Talkdesk rebrands its portfolio as Ascend AI with the addition of Agentic AI.
Posted October 22, 2024
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling companies to design, build, and operate automation for workflows, agents, and knowledge.
Posted October 22, 2024
8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
DRUID Conductor enables autonomous AI agent creation and orchestration.
Posted October 15, 2024
The latest updates to Amazon Connect can now make recommendations to agents based on the customer's data.
Posted October 08, 2024
Broadvoice Advanced Analytics uses AI for enhanced reporting and journey management. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024
CallMiner's AI framework adds automation to the analytics process. (Featured on DestinationCRM.com.)
Posted October 08, 2024
SupportLogic's Voice Connect and Expand products bring insight into customer signals. (Featured on DestinationCRM.com.)
Posted October 08, 2024
boost.ai's CX Insights enable an automatic review and deeper analysis of every customer interaction with virtual agents. (Featured on DestinationCRM.com.)
Posted October 08, 2024
ServiceTitan's new AI assistants help service business contact center and sales teams. (Featured on DestinationCRM.com.)
Posted October 02, 2024
The integration of OpenAI with Twilio's Communications APIs will enable developers to create voice experiences.
Posted October 02, 2024
Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice.
Posted September 19, 2024
Clay McNaught is promoted from president and COO roles. (Featured on DestinationCRM.com.)
Posted September 17, 2024
IntelePeer enhances automation opportunities in the contact center with Pindrop partnership.
Posted September 11, 2024
Upstream Works' Omni AI Hub supports client's choice of AI and powers virtual customer self-service and agent assistance.
Posted September 10, 2024
Kore.ai has made its Kore.ai XO Automation and Kore.ai Contact Center AI available in AWS Marketplace.
Posted September 04, 2024
Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions.
Posted August 28, 2024
Verified Market Research expects the contact center market to almost triple in six years.
Posted August 27, 2024
With new integration, Talkdesk CX Cloud contact center users can filter out unwanted contact center calls.
Posted August 27, 2024
GoTo Connect's enhancements include AI-driven customer interaction workflows, actionable customer data, and new integrations. (Featured on DestinationCRM.com.)
Posted August 20, 2024
Five9's acquisition of Acqueon will expand its omnichannel outreach and journey orchestration capabilities. (Featured on DestinationCRM.com.)
Posted August 16, 2024
AWS Marketplace availability lets AWS customers to buy and deploy ASAPP's contact center AI software.
Posted August 14, 2024
Calabrio has expanded its call recording and compliance management for Cisco's Webex Calling and Contact Center.
Posted August 09, 2024
The new Five9 Genius AI process helps companies deliver fully customizable artificial intelligence-elevated customer experiences across the customer journey.
Posted August 09, 2024
Opkit's back-office generative AI call center for medical practices follows a human-in-the-loop model.
Posted August 07, 2024
PolyAI's collaboration with AWS seeks to drive enterprise adoption of voice AI in customer service.
Posted August 06, 2024
NLX is acquiring visual IVR solutions provider Radish Systems. (Featured on SpeechTechMag.com.)
Posted August 01, 2024
Calabrio's and Five9's integration brings real-time audio and metadata streaming to contact centers.
Posted July 31, 2024
Technavio projects 55 percent growth over the next four years for the conversational computing technology market. (Featured on DestinationCRM.com.)
Posted July 30, 2024
Easy On Hold AI Studio lets users create IVR and auto attendant prompts in more than 68 languages, dialects, and accents. (Featured on SpeechTechMag.com.)
Posted July 29, 2024
AVANT and PolyAI are delivering advanced voice AI solutions to contact centers. (Featured on SpeechTechMag.com).
Posted July 29, 2024
Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform.
Posted July 26, 2024