Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions.
Posted August 28, 2024
Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity, and provides new insights for managers. (Featured on DestinationCRM.com.)
Posted May 20, 2024
Eltropy Voice+ combines traditional Voice capabilities with text, video, chat, AI, and more.
Posted May 15, 2024
Skit.ai's suite of generative AI-powered, self-service solutions includes voice, chat, email, and text automation.
Posted March 15, 2024
Talkdesk Autopilot is a generative AI customer service experience with self-service use cases for banks and retailers.
Posted March 06, 2024
Theta Lake launches Smart Capture for RingCentral Contact Center.
Posted September 20, 2023
Gryphon.ai's Gryph compliance and collections solution is now available with NICE's CXone platform
Posted August 02, 2023
AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform.
Posted May 02, 2023
LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023
Talkdesk's integration ties Talkdesk Financial Services Experience Cloud into Jack Henry's Symitar platform.
Posted February 02, 2023
Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023
Integration between Glia and Jack Henry allows financial institutions to transform customer service within the digital domain. (Featured on DestinationCRM.com.)
Posted December 13, 2022
Two customer engagement platforms combine their AI capabilities to deliver differentiated customer and agent experiences for banks and credit unions. (Featured on DestinationCRM.com.)
Posted November 02, 2022
Finastra is offering Glia's Digital Customer Service through its FusionFabric.cloud platform and Fusion Digital Banking solution. (Featured on DestinationCRM.com.)
Posted October 31, 2022
PCI Pal's Pay By Bank is an open banking solution for contact centers to accept payments.
Posted September 21, 2022
Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022
Partnership between Glia and Veritran brings digital customer support options to financial firms. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Glia Virtual Assistants for Digital Banking integrate conversational AI as a core part of its Digital Customer Service Platform.
Posted July 29, 2022
Kasisto's digital banking assistant will be integrated within Moxo's OneStop Interaction Client Hub. (Featured on DestinationCRM.com.)
Posted July 12, 2022
Verint and Intelligent Voice integration empowers improved financial compliance oversight. (Featured on DestinationCRM.com.)
Posted May 26, 2022
Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022
Gupshup's acquisition of Active.Ai brings AI-powered omnichannel conversational engagement solutions to financial firms. (Featured on DestinationCRM.com.)
Posted April 05, 2022
CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022
Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021
Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021
Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021
Glia brings its digital customer service solution to Q2's bank and credit union customers.
Posted October 25, 2021
NXTsoft is connecting Finn AI's chatbots to financial institutions' integral systems.
Posted August 26, 2021
Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance. (Featured on DestinationCRM.com.)
Posted July 15, 2021
noHold has launched its Virtual Call Center Agent app on Finastra's FusionFabric.cloud.
Posted July 06, 2021
Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021
ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021
Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021
The Red Box/Behavox partnership will streamline voice data reconciliation for artificial intelligence to help companies with compliance and reputation issues. (Featured on DestinationCRM.com.)
Posted January 21, 2021
BLM Technologies will offer its financial institution customers Enacomm's AI-powered conversational banking, intelligent IVR, and omnichannel Fraud Control Module.
Posted January 20, 2021
Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows. (Featured on DestinationCRM.com.)
Posted December 15, 2020
Red Box and RingCentral deliver voice and video capture integrated with unified communications.
Posted October 06, 2020
Interactions' Virtual Collection Agent (VCA) is an interactive virtual assistant geared specifically for the collections industry.
Posted July 22, 2020
LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020
The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide. (Featured on DestinationCRM.com.)
Posted June 23, 2020
Journey's zero-knowledge approach blocks key customer information from contact center agents' sight. (Featured on DestinationCRM.com.)
Posted June 23, 2020
ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Posted June 03, 2020
Rainier enables contact centers to become PCI-DSS-compliant overnight while keeping telephony systems on premises.
Posted May 14, 2020
Semafone extends PCI DSS certification to provide security for omnichannel payments.
Posted March 20, 2020
PCI Pal Digital offers security for payments across digital engagement channels, including webchat, social media, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2020
PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers.
Posted January 22, 2020
Semafone Intelligence+ provides real-time data about payment transactions in the contact center.
Posted November 06, 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Semafone Cardprotect Voice+ now offers a secure voice capture component for payment transactions.
Posted September 30, 2019