Cross-Channel Support

RingCentral AI Receptionist answers and routes calls for contact center agents.
Posted February 20, 2025

CallCabinet will deliver integrated compliance recording across the entire 8x8 portfolio.
Posted February 20, 2025

Mitel will integrate and resell Genesys' Cloud Platform.
Posted February 20, 2025

Amid a flurry of development activity, contact centers are bound to get many cool new capabilities.
Posted February 14, 2025

monday service is an AI-powered enterprise service management platform. (Featured on DestinationCRM.com.)
Posted February 12, 2025

Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)
Posted February 12, 2025

Cisco's AI-powered Webex innovations include an AI assistant for contact centers and Webex AI Agent.
Posted February 12, 2025

Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition.
Posted February 05, 2025

Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Posted February 04, 2025

Natterbox Digital unifies voice, WhatsApp, and SMS interactions on one platform natively integrated into Salesforce.
Posted February 04, 2025

Smarsh joins the compliant call recording and AI-powered analytics markets with CallCabinet deal. (Featured on DestinationCRM.com.)
Posted February 04, 2025

New partnership combines Intradiem's real-time contact center automation with Five9's Intelligent CX.
Posted February 03, 2025

The future of customer experience is powered by artificial intelligence, and the companies that embrace it now will reap the rewards.
Posted February 03, 2025

Alvaria adds its Alvaria Intelligence Platform's outbound capabilities to UJET's cloud contact center platform.
Posted January 31, 2025

8x8 has expanded the 8x8 Platform for CX with Secure Pay, 8x8 Intelligent Customer Assistant innovations, and customer engagement and employee collaboration capabilities
Posted January 31, 2025

Intermedia Contact Center for Microsoft Teams is an integrated unified communications and customer experience solution for Microsoft Teams.
Posted January 29, 2025

Partnership pairs Alvaria's outbound contact center tech with Zoom's communications platform.
Posted January 24, 2025

Cresta's AI Analyst helps businesses uncover insights from customer conversations.
Posted January 23, 2025

Level AI's iCSAT provides automatic, actionable CSAT scores for every customer interaction, leveraging generative AI to analyze sentiment, resolution, and effort.
Posted January 22, 2025

Ask-AI's move to Google Cloud unifies fragmented tech stacks onto a single AI-first platform.
Posted January 15, 2025

boost.ai's Agentic AI combines with the Genesys Cloud
Posted January 15, 2025

CallTower's acquisition of Inoria expands its communications and contact center capabilities.
Posted January 09, 2025

Cents Assist is an AI-powered call center for laundry businesses.
Posted January 06, 2025

Jovee AI is a virtual assistant to enhance internal processes for contact centers.
Posted December 12, 2024

Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024

Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers.
Posted December 06, 2024

Verint's CX/EX Scoring Bot is the latest Agent Copilot Bot added to the Verint Open Platform.
Posted December 04, 2024

New features deliver deeper real-time data and context for seamless customer interactions.
Posted December 02, 2024

ASAPP uses Amazon Bedrock to help contact centers build and scale generative AI solutions.
Posted December 02, 2024

New capabilities in Amazon Connect include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching.
Posted December 02, 2024

Microsoft Azure customers worldwide now gain access to Aquant's Service Co-Pilot.
Posted December 02, 2024

Salesforce's Agentforce Testing Center is an AI agent lifecycle management tool for testing autonomous AI agents at scale.
Posted November 20, 2024

Uniphore and Konecta have joined forcers to advance AI in customer experience and digital transformation.
Posted November 20, 2024

Talkdesk Embedded brings conversational AI into third-party CRM and helpdesk applications.
Posted November 20, 2024

ServiceTitan's Contact Center Pro is a UCaaS and CCaaS solution for the service trades.
Posted November 20, 2024

Mitel CX extends CX capabilities to all employees, inside and outside the contact center.
Posted November 19, 2024

Microsoft Azure customers worldwide now gain access to IntelePeer's AI-driven customer interaction automation solutions.
Posted November 14, 2024

Agentic AI is Cognigy's latest addition to its Cognigy.AI platform.
Posted November 14, 2024

Dialpad Support leverage generative AI to boost customer service efficiency.
Posted November 13, 2024

ServiceNow and Five9 are combining ServiceNow Customer Service Management and the Five9 platform, bringing real-time transcription, unified routing, and a consolidated agent workspace.
Posted November 13, 2024

Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.
Posted November 12, 2024

Expanded partnership brings generative artificial intelligence tools to Mitel's contact center solutions.
Posted November 12, 2024

Intradiem's real-time contact center automation technology comes to Five9's cloud-based Intelligent CX platform.
Posted November 12, 2024

RingCentral and Verint team up to bring AI-powered workforce engagement management and CX automation to RingCX
Posted November 07, 2024

Pindrop provides real-time authentication and fraud protection for companies natively with the Five9 Intelligent CX Platform
Posted November 05, 2024

NICE's CXone Mpower SmartSpeak enables real-time translation of contact center interactions.
Posted November 05, 2024

Business Systems and Teneo.ai have teamed up to provide contact centers with advanced voice automation and generative AI.
Posted November 05, 2024

Cyara's president is advanced to new role while Alok Kulkarni transitions to non-executive chairman. (Featured on DestinationCRM.com.)
Posted November 01, 2024

RingCentral's AI Assistant can generate notes, write and translate texts, summarize meetings, and more.
Posted October 31, 2024

With Calabrio Trending Topics and Auto QM, contact centers can now leverage AI to automate the evaluation of every customer interaction and identify the most common reasons for customer inquiries.
Posted October 30, 2024

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