CallCabinet will deliver integrated compliance recording across the entire 8x8 portfolio.
Posted February 20, 2025
Mitel will integrate and resell Genesys' Cloud Platform.
Posted February 20, 2025
Five9 releases an AI agents version for Google Cloud.
Posted February 19, 2025
Amid a flurry of development activity, contact centers are bound to get many cool new capabilities.
Posted February 14, 2025
Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition.
Posted February 05, 2025
Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Posted February 04, 2025
New partnership combines Intradiem's real-time contact center automation with Five9's Intelligent CX.
Posted February 03, 2025
Alvaria adds its Alvaria Intelligence Platform's outbound capabilities to UJET's cloud contact center platform.
Posted January 31, 2025
8x8 has expanded the 8x8 Platform for CX with Secure Pay, 8x8 Intelligent Customer Assistant innovations, and customer engagement and employee collaboration capabilities
Posted January 31, 2025
Intermedia Contact Center for Microsoft Teams is an integrated unified communications and customer experience solution for Microsoft Teams.
Posted January 29, 2025
Partnership pairs Alvaria's outbound contact center tech with Zoom's communications platform.
Posted January 24, 2025
Ask-AI's move to Google Cloud unifies fragmented tech stacks onto a single AI-first platform.
Posted January 15, 2025
boost.ai's Agentic AI combines with the Genesys Cloud
Posted January 15, 2025
CallTower's acquisition of Inoria expands its communications and contact center capabilities.
Posted January 09, 2025
Cents Assist is an AI-powered call center for laundry businesses.
Posted January 06, 2025
8x8's integrates its CPaaS API with Descope's drag-and-drop customer identity and access management platform.
Posted December 12, 2024
In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.
Posted December 11, 2024
Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024
Verint's CX/EX Scoring Bot is the latest Agent Copilot Bot added to the Verint Open Platform.
Posted December 04, 2024
New features deliver deeper real-time data and context for seamless customer interactions.
Posted December 02, 2024
ASAPP uses Amazon Bedrock to help contact centers build and scale generative AI solutions.
Posted December 02, 2024
New capabilities in Amazon Connect include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching.
Posted December 02, 2024
Microsoft Azure customers worldwide now gain access to Aquant's Service Co-Pilot.
Posted December 02, 2024
Salesforce's Agentforce Testing Center is an AI agent lifecycle management tool for testing autonomous AI agents at scale.
Posted November 20, 2024
Uniphore and Konecta have joined forcers to advance AI in customer experience and digital transformation.
Posted November 20, 2024
Talkdesk Embedded brings conversational AI into third-party CRM and helpdesk applications.
Posted November 20, 2024
ServiceTitan's Contact Center Pro is a UCaaS and CCaaS solution for the service trades.
Posted November 20, 2024
Mitel CX extends CX capabilities to all employees, inside and outside the contact center.
Posted November 19, 2024
Microsoft Azure customers worldwide now gain access to IntelePeer's AI-driven customer interaction automation solutions.
Posted November 14, 2024
Dialpad Support leverage generative AI to boost customer service efficiency.
Posted November 13, 2024
ServiceNow and Five9 are combining ServiceNow Customer Service Management and the Five9 platform, bringing real-time transcription, unified routing, and a consolidated agent workspace.
Posted November 13, 2024
Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.
Posted November 12, 2024
Expanded partnership brings generative artificial intelligence tools to Mitel's contact center solutions.
Posted November 12, 2024
Intradiem's real-time contact center automation technology comes to Five9's cloud-based Intelligent CX platform.
Posted November 12, 2024
RingCentral and Verint team up to bring AI-powered workforce engagement management and CX automation to RingCX
Posted November 07, 2024
Pindrop provides real-time authentication and fraud protection for companies natively with the Five9 Intelligent CX Platform
Posted November 05, 2024
NICE's CXone Mpower SmartSpeak enables real-time translation of contact center interactions.
Posted November 05, 2024
Talkdesk rebrands its portfolio as Ascend AI with the addition of Agentic AI.
Posted October 22, 2024
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling companies to design, build, and operate automation for workflows, agents, and knowledge.
Posted October 22, 2024
8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
VCC Intelligent Workspace offers agents AI-powered guidance during customer interactions.
Posted October 17, 2024
Broadvoice has embedded CommunityWFM's Workforce Management into its GoContact CCaaS and b-hive UCaaS solutions.
Posted October 17, 2024
Calabrio's Microsoft Dynamics 365 integration provides self-service scheduling and AI-driven insights.
Posted October 16, 2024
Avaya's Virtual Operations Manager concept highlights how human and artificial intelligence collaboration can alter customer experience in contact centers
Posted October 14, 2024
DRUID QA Agent is an automated quality assurance testing suite to ensure AI agents give the right answers.
Posted October 09, 2024
The latest updates to Amazon Connect can now make recommendations to agents based on the customer's data.
Posted October 08, 2024
Broadvoice Advanced Analytics uses AI for enhanced reporting and journey management. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Verint's bots have been integrated into the Avaya Experience Platform.
Posted October 01, 2024
Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice.
Posted September 19, 2024