Automated Support

The age of machine customers is on the horizon, but more planning work has to be done.
Posted March 21, 2025

Hona's Voice AI is an advanced voice artificial intelligence solution for managing law firms' client communications and client intake. (Featured on SpeechTechMag.com.)
Posted March 20, 2025

eGain's AI Agent for Contact Center provides human agents with real-time guidance in the flow of customer conversations.
Posted March 18, 2025

NICE's CXone Mpower Orchestrator orchestrates and automates customer service workflows with agentic AI across front-office care and back-office operations.
Posted March 18, 2025

Kore.ai's Agent Platform powers multi-agent systems and automates complex business processes with flexible AI autonomy. (Featured on DestinationCRM.com.)
Posted March 18, 2025

Talkdesk Knowledge Creator delivers AI-generated knowledge for virtual and human agents.
Posted March 18, 2025

Omilia Workforce AI is a contact center call quality management solution.
Posted March 18, 2025

Microsoft Teams and Dynamics 365 Contact Center users can now combine the apps for an integrated calling solution.
Posted March 17, 2025

Genesys expanded its Genesys Cloud contact center platform with Supervisor Copilot and Virtual Supervisor.
Posted March 17, 2025

Updated Amazon Connect contact center platform offers AI-based self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up
Posted March 17, 2025

Cisco expands its Collaboration portfolio with Webex AI Agent, Cisco AI Assistant for Webex Contact Center updates, Webex Calling Customer Assist, features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex.
Posted March 17, 2025

GoTo's AI Receptionist is part of the new GoTo Connect Digital Workfoce portfolio.
Posted March 17, 2025

Qualtrics AI agents will step directly into customer surveys, online product reviews, and website visits to resolve friction, anticipate needs, and proactively serve every customer and employee at scale.
Posted March 17, 2025

Talkdesk AI Agents for voice is an agentic AI solution for creating conversational customer experiences.
Posted March 17, 2025

CallMiner Outreach is a customer feedback management solution.
Posted March 17, 2025

AI Interactions, AI Agent Assist , and AI Supervisor Assist round out RingCentral's new RingCX additions.
Posted March 17, 2025

A platform approach to AI reduces the cost and risk to organizations deploying it.
Posted March 13, 2025

Trained on healthcare conversations, Authenticx's new solution provides performance insights and quality assurance scalability in the healthcare industry.
Posted March 13, 2025

Talkdesk After Hours extends sales and service beyond regular business hours. (Featured on DestinationCRM.com.)
Posted March 13, 2025

The new Genesys-TeKnowledge go-to-market relationship helps organizations through advanced AI, seamless adoption, and continuous optimization. (Featured on DestinationCRM.com.)
Posted March 12, 2025

PCI Pal's secure payments solutions are embedded into RingCentral's RingCX and RingEX platforms.
Posted March 10, 2025

Gladly Sidekick on Voice brings AI personalization to support calls.
Posted March 06, 2025

Contact center interactions are getting clearer with new technologies. (Featured on DestinationCRM.com.)
Posted March 06, 2025

Partnership brings Glia's ChannelLess customer interaction platform to COCC's digital banking platform.
Posted March 06, 2025

TPG's Anna quality assurance tool is now available to Broadvoice GoContact cloud contact center platform users.
Posted March 06, 2025

GoTo's new capabilities in LogMeIn Rescue automate workflows, enhance cybersecurity, and ensure seamless real-time translation.
Posted March 05, 2025

Talkdesk AI Agents for Healthcare uses agentic AI to automate patient and member access, service, and support workflows.
Posted March 04, 2025

Cox is teaming up with RingCentral to bring AI-powered voice, chat, video, and contact center capabilities to customers.
Posted March 04, 2025

Intermedia is bringing archiving to its embedded Microsoft Teams solution, unifying archiving for UC, Contact Center, and Microsoft 365 Email
Posted February 28, 2025

Neuron7's Resolution Pathways use agentic AI to take information from any source to provide turn-by-turn steps to resolve critical issues.
Posted February 27, 2025

The partnership integrates SpinSci's Patient Assist technology with 8x8 Contact Center.
Posted February 27, 2025

Zeta's Selene leverages generative AI with banking-grade features to handle 100 percent of customer support calls.
Posted February 26, 2025

Post-Call AI brings artificial intelligence-backed sentiment analysis, summaries, and transcripts to Broadvoice GoContact.
Posted February 26, 2025

SupportLogic's Cognitive AI Cloud delivers the foundation of agentic AI for customer support operations.
Posted February 25, 2025

Sabio's Time-Off Balance app helps contact center managers handle employee time-off requests.
Posted February 25, 2025

AI Quality Management for GoTo Connect Contact Center automates contact center interaction analysis.
Posted February 25, 2025

Conterra Networks has added contact center capabilities to its unified communications portfolio.
Posted February 24, 2025

Zendesk's acquisition of Local Measure will strengthen its CX capabilities and deepens its collaboration with AWS.
Posted February 24, 2025

RingCentral AI Receptionist answers and routes calls for contact center agents.
Posted February 20, 2025

Upland Panviva's Sidekick is an AI-powered assistant delivering search and guidance capabilities to contact center agents.
Posted February 20, 2025

CallCabinet will deliver integrated compliance recording across the entire 8x8 portfolio.
Posted February 20, 2025

Mitel will integrate and resell Genesys' Cloud Platform.
Posted February 20, 2025

Five9 releases an AI agents version for Google Cloud.
Posted February 19, 2025

Quiq and Carahsoft partner to enable the adoption of agentic AI solutions in the public sector.
Posted February 19, 2025

Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds. (Featured on DestinationCRM.com.)
Posted February 19, 2025

Pega AgentX is an agentic orchestration capability that transforms workflows built in Pega GenAI Blueprint into conversational agents that guide customers through processes.(Featured on DestinationCRM.com.)
Posted February 14, 2025

Amid a flurry of development activity, contact centers are bound to get many cool new capabilities.
Posted February 14, 2025

MarketsandMarkets eyes 25.8 percent CAGR in the worldwide market for customer service artificial intelligence technologies like chatbots, virtual assistants, and predictive analytics.
Posted February 12, 2025

monday service is an AI-powered enterprise service management platform. (Featured on DestinationCRM.com.)
Posted February 12, 2025

Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)
Posted February 12, 2025

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