Automated Support

RingCentral AI Receptionist answers and routes calls for contact center agents.
Posted February 20, 2025

Upland Panviva's Sidekick is an AI-powered assistant delivering search and guidance capabilities to contact center agents.
Posted February 20, 2025

CallCabinet will deliver integrated compliance recording across the entire 8x8 portfolio.
Posted February 20, 2025

Mitel will integrate and resell Genesys' Cloud Platform.
Posted February 20, 2025

Five9 releases an AI agents version for Google Cloud.
Posted February 19, 2025

Quiq and Carahsoft partner to enable the adoption of agentic AI solutions in the public sector.
Posted February 19, 2025

Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds. (Featured on DestinationCRM.com.)
Posted February 19, 2025

Pega AgentX is an agentic orchestration capability that transforms workflows built in Pega GenAI Blueprint into conversational agents that guide customers through processes.(Featured on DestinationCRM.com.)
Posted February 14, 2025

Amid a flurry of development activity, contact centers are bound to get many cool new capabilities.
Posted February 14, 2025

MarketsandMarkets eyes 25.8 percent CAGR in the worldwide market for customer service artificial intelligence technologies like chatbots, virtual assistants, and predictive analytics.
Posted February 12, 2025

monday service is an AI-powered enterprise service management platform. (Featured on DestinationCRM.com.)
Posted February 12, 2025

Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)
Posted February 12, 2025

Cisco's AI-powered Webex innovations include an AI assistant for contact centers and Webex AI Agent.
Posted February 12, 2025

AI engines will evolve from simple, limited chatbots to cutting-edge virtual agents that curate personalized, context-aware experiences.
Posted February 10, 2025

As contact centers adopt AI for more customer interactions, agents will have to take on new roles and responsibilities.
Posted February 06, 2025

Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition.
Posted February 05, 2025

Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Posted February 04, 2025

Natterbox Digital unifies voice, WhatsApp, and SMS interactions on one platform natively integrated into Salesforce.
Posted February 04, 2025

Smarsh joins the compliant call recording and AI-powered analytics markets with CallCabinet deal. (Featured on DestinationCRM.com.)
Posted February 04, 2025

New partnership combines Intradiem's real-time contact center automation with Five9's Intelligent CX.
Posted February 03, 2025

The future of customer experience is powered by artificial intelligence, and the companies that embrace it now will reap the rewards.
Posted February 03, 2025

Alvaria adds its Alvaria Intelligence Platform's outbound capabilities to UJET's cloud contact center platform.
Posted January 31, 2025

8x8 has expanded the 8x8 Platform for CX with Secure Pay, 8x8 Intelligent Customer Assistant innovations, and customer engagement and employee collaboration capabilities
Posted January 31, 2025

Intermedia Contact Center for Microsoft Teams is an integrated unified communications and customer experience solution for Microsoft Teams.
Posted January 29, 2025

Partnership pairs Alvaria's outbound contact center tech with Zoom's communications platform.
Posted January 24, 2025

Cresta's AI Analyst helps businesses uncover insights from customer conversations.
Posted January 23, 2025

Level AI's iCSAT provides automatic, actionable CSAT scores for every customer interaction, leveraging generative AI to analyze sentiment, resolution, and effort.
Posted January 22, 2025

Valuates expects the interactive voice response software market to grow by nearly 5 percent over the next five years. (Featured on SpeechTechMag.com.)
Posted January 21, 2025

Knowledge-centered support, self-service portals, and service automation enable organizations to reimagine their IT support experience.
Posted January 20, 2025

Ask-AI's move to Google Cloud unifies fragmented tech stacks onto a single AI-first platform.
Posted January 15, 2025

Gain Life's real-time voice translation software enables conversations in more than 30 languages. (Featured on SpeechTechMag.com.)
Posted January 15, 2025

boost.ai's Agentic AI combines with the Genesys Cloud
Posted January 15, 2025

Cresta's certification validates the company's commitment to the development of responsible, human-in-the-loop AI.
Posted January 15, 2025

CallTower's acquisition of Inoria expands its communications and contact center capabilities.
Posted January 09, 2025

CallTrackingMetrics customers now have access to Contact Center Compliance's proactive monitoring and compliance threat/fine mitigation.
Posted January 07, 2025

Cents Assist is an AI-powered call center for laundry businesses.
Posted January 06, 2025

Glia Quality Analyst(GPT) is an AI-powered solution for contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis.
Posted December 27, 2024

Generative AI presents an opportunity for service and support leaders to redefine their function's business value.
Posted December 20, 2024

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years. (Featured on DestinationCRM.com.)
Posted December 17, 2024

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. (Featured on DestinationCRM.com.)
Posted December 17, 2024

Tata Communications' Kaleyra AI is an AI-powered assistant for customer interactions.
Posted December 12, 2024

8x8's integrates its CPaaS API with Descope's drag-and-drop customer identity and access management platform.
Posted December 12, 2024

Jovee AI is a virtual assistant to enhance internal processes for contact centers.
Posted December 12, 2024

Sanas' Speech Understanding Platform is enhancing communication for Transcom customers worldwide.
Posted December 11, 2024

In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.
Posted December 11, 2024

Calabrio's acquisition of Echo AI helps mutual customers optimize contact centers with AI.
Posted December 11, 2024

Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory.
Posted December 11, 2024

Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024

CallTrackingMetrics' AskAI Summaries provides interaction insights while VoiceAI helps businesses set up after-hours assistants.
Posted December 10, 2024

Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers.
Posted December 06, 2024

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