AI is transforming healthcare, especially in contact centers. This CHIME and Talkdesk report provides expert insights and strategies from a CHIME-led roundtable with U.S. healthcare leaders. It shares real-world experiences and best practices, illustrating how AI improves patient experiences, streamlines contact center operations, and drives business outcomes.
Download the full report to learn more about:
- Leveraging AI to optimize contact center operations and create value.
- Balancing AI-powered self-service with human support.
- Developing a deeper understanding of patients and anticipating their needs.
- Overcoming access disparities and ensuring inclusivity in AI interactions.