Exclusive insights to power your customer service strategy with AI and automation
AI and automation are evolving faster than ever. For example, over 50% of successful GenAI projects in 2025 will be for employee support.*
To succeed in customer service, Forrester recommends balancing cutting-edge AI with reliable automation tools. Forrester’s report “Predictions 2025: Automation,” provides the insights you need to stay ahead.
Check out these key insights for success in 2025 so you can:
- Transform your business strategy with groundbreaking predictions
- Gain actionable insights you need to gain a competitive edge
- Anticipate and overcome challenges shaping the future of automation
- Leverage research-backed strategies to maximize ROI and growth
Start preparing for AI-powered automation today.