Steven Bederman
Steven Bederman is president and CEO of NobelBiz, a company with 20 years of experience in the CCaaS industry dedicated to superior contact centers. With more than 40 years of experience in corporate restructuring and strategic growth, Steve is teaching young entrepreneurs how to set realistic goals and expectations, while also aiming high with both practical and theoretical knowledge on how to run and manage a contact center. He is author of an Amazon best-selling series of corporate thriller novels, including The CEO, Executive Execution, Business As Usual, and Connections.
Articles by
Steven Bederman
Construct and carry through on customer journeys from the customer perspective.
Posted February 10, 2022
Knowledge management gives agents more time to talk to more customers, reducing wait times and increasing the number of interactions they can process.
Posted November 16, 2020