Shannon Flanagan
Vice president of global strategy at Talkdesk
Shannon Flanagan is vice president of global strategy at Talkdesk. She has been retailing since college, both in-stores and as a buyer, merchant, consultant, sales leader, and strategist. She’s been an executive with Gap, Lands' End, and Macy's, defining and managing strategic initiatives, with expertise in omnichannel transformation. She has also worked with hyper-growth and Fortune 500 companies during her time with Accenture, Infor, and Slalom.
Articles by
Shannon Flanagan
Forget 2022 predictions. CX teams need goals to adjust to modern customer expectations.
Posted January 24, 2022