Richard Dumas
Vice president of IVA marketing at Five9
Richard Dumas is vice president of intelligent virtual agent (IVA) marketing at Five9. He has led marketing and product management initiatives for leading technology, media, and software companies, including Nuance Communications, Apple, and most recently as chief marketing officer at Inference Solutions, and IVA provider that was acquired by Five9 in 2020.
Articles by
Richard Dumas
Virtual and live agents in tandem can handle more tasks more efficiently, across more channels, and at more times.
Posted May 04, 2021