Rebecca Miller
Senior product strategy manager at Pega
Rebecca Miller is a senior product strategy manager in the customer service and sales automation division at Pega, where she has served in various product marketing and strategy roles. She is passionate about helping clients discover how they can use workflow automation to improve operations and foster more meaningful customer engagement.
Articles by
Rebecca Miller
Airlines can turn the challenges of peak travel season into opportunities by using generative AI simulators to rapidly train customer service reps and agentic AI to enhance service quality, streamline operations, and improve customer satisfaction.
Posted April 09, 2025
Despite promising technologies, the airline industry has taught us that good customer service is still hard to get right.
Posted March 25, 2024