Philip Jenkins
Senior director analyst in Gartner's Customer Service & Support Practice
Philip Jenkins is a senior director analyst in Gartner's customer service and support practice. He has 28 years of experience in customer service leadership, including 21 years in telecommunications with Verizon and CenturyLink, and seven years in the U.S. Army Signal Corps.
Articles by
Philip Jenkins
People, process, and technology all need to be adjusted for a more dynamic and proactive approach to customer engagement.
Posted December 24, 2020
Companies need to adjust their strategies for customer self-service amid the continuing crisis and beyond.
Posted August 06, 2020