Patrick Quinlan
Senior director analyst in Gartner's Customer Service & Support Practice
Articles by
Patrick Quinlan
Focus on internal use cases, build expertise, and leverage insights to craft your genAI roadmap.
Posted February 27, 2025
Generative AI presents an opportunity for service and support leaders to redefine their function's business value.
Posted December 20, 2024
Focus on real gains in agent productivity to gain executive buy-in for generative AI.
Posted September 15, 2023