Smart Customer Service
CX Connect
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
CX Connect 2023
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
Webinars
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Oded Karev
Vice president and head of advanced process automation at NICE
Articles by Oded Karev
RPA and Chatbots – The Future of Customer Self-Service
Chatbots, combined with robotic process automation, can support more complex customer requests more quickly.
Posted March 26, 2018
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
GenAI for Customer Service –Pitfalls and Lessons Learned
Digital-First Customer Service in a Human World
Contact Center Transformation with AI and Automation
Top 6 2024 Customer Experience Megatrends – What to Prioritize Now
More Best Practices
Webinars
Future-Proofing Customer Experience with AI-Powered Solutions
Redefining Contact Center Efficiency with AI Solutions
Smarter Self-Service: Leveraging Technology for Effortless Customer Care
Transforming Agent Experience with AI: Boosting Performance and Satisfaction
Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions
Knowledge Management and AI: Enhancing CX and Employee Productivity
Transforming Real-Time Customer Feedback into Action with AI
Mastering Hybrid Contact Centers: Overcoming Key Challenges
Smart Customer Journeys with AI and Technology
Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
Marketing Automation for the Midmarket: Tools Built for Growing Businesses
Sales Enablement 2025: Support Your Sales Team This Year!
Customer Service Reinvented: CCaaS, WEM, and AI in Action
Unlock CRM, CDPs, and AI for Next-Level Customer Insights
Predictive Analytics & AI: The Future of Customer Service
The Role of AI in Compliance and Data Privacy
AI in Fraud Detection and Prevention
The Power of Personalization: AI-Driven Strategies for Customer Loyalty
2025 Customer Experience Wins - What Worked and Why
AI, Automation, and Omnichannel: Redefining Customer Support in 2025
More Webinars
Content
Library
The State of CX: Real insights from the largest CX dataset
Put Your Best Phone Calls Forward
[Forrester] Budget Planning Guide 2025: Customer Experience
H2 2024 Update: State of Omnichannel Fraud Report
Translate customers into loyal champions
More Content Library