Consumers are hard-wired to hate down time, but poor digital experiences persist despite the scientific imperative.
Posted December 09, 2016
Using social media as a customer service tool, companies can expect huge revenue increases.
Posted September 02, 2016
Mass personalization at scale is possible with the Internet of Things.
Posted June 17, 2016
In the world of social media, companies need to respond to customers, and they can't afford to wait.
Posted February 26, 2016