Mark Ratekin
Principal consultant of global customer experience consulting at Forsta
Mark Ratekin is a principal consultant of global customer experience consulting at Forsta. He is an experienced executive with more than 25 years of experience in customer strategy consulting, operations management, finance, and analysis. He is a member of the board of directors of CXPA and frequently serves as an adjunct professor of strategy and change management.
Articles by
Mark Ratekin
The Great Resignation can be mitigated by listening to customers and employees to pinpoint areas where workplace culture is less than ideal.
Posted December 28, 2021