Luis Camacho
Senior consultant at Anexinet
Luis Camacho is a senior consultant at Anexinet. He has more than 20 years of contact center experience dedicated primarily to contact centers, back-office management, and functionality. Camacho's experience includes working with telemarketing, customer service, helpdesk, and collections call centers in an inbound, outbound, and blended capacity. His knowledge of applications include automatic call distributors, interactive voice response, workforce management, call recording, evaluation, quality, switching, and monitoring, as well as training soft skills such as needs-based selling, scripting, and irate call resolution.
Articles by
Luis Camacho
Modern artificial intelligence has the potential to improve contact centers on so many levels.
Posted April 25, 2022