Kristal Lam
Senior director of product management at Ada
Kristal Lam is senior director of product management at Ada, where she focuses on leading generative artificial intelligence and driving growth. She has a strong passion for fostering diversity and innovation in the tech industry.
Articles by
Kristal Lam
The customer service chatbot experience has often been far from extraordinary—best used only for simple company FAQs—but generative AI is going to change that.
Posted November 14, 2023