Jim Katzman
Principal of CX strategy at InMoment
Jim Katzman, principal of CX strategy at InMoment, has a strong track record as both a customer experience subject matter expert and a customer advocate. He focuses on ensuring customer satisfaction, revenue growth, and retention.
Articles by
Jim Katzman
Cross-sell and upsell interactions should be viewed as partnerships to avoid that shady used car salesman feel.
Posted September 13, 2021