Jennifer Lee

Co-CEO Intradiem
Jennifer Lee

Jennifer Lee, co-CEO of Intradiem, has 20 years experience in the contact center industry, with more than 15 years as a people leader. Throughout her career, she has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services.  Prior to her current role, she has served as president, chief operating officer, andchief strategy officer and has led the customer success organization.

 

Articles by Jennifer Lee

A people-first AI approach will be good for employees, good for customers, and good for business.
Posted April 23, 2024

Contact center managers can use the latest technology, like automation tools and AI, to better support their teams and create a more positive experience for both agents and customers.
Posted January 10, 2022

Artificial intelligence can provide contact centers with staffing forecasts amid a sea of uncertainty.
Posted December 07, 2020